Business Process Support Executive

As a Business Process Support Executive, your primary responsibility will be to manage and maintain WordPress websites. This includes updating websites, testing functionality post-updates, ensuring plugin security, and coordinating with teams and clients for smooth operations. You will be tasked with monitoring and updating WordPress websites as part of the Website Care service. It will be crucial to test websites post-updates to confirm proper functionality and address any issues that may arise. Additionally, you will need to stay vigilant in applying core updates, managing plugins, themes, and security patches in a timely manner. Your role will involve generating detailed daily and monthly reports for management and clients, highlighting website status, updates, and enhancements. It will also be essential to maintain records of all Website Care activities for future reference. You will play a key role in notifying the billing team about upcoming renewal dates to ensure timely invoicing. Furthermore, analyzing websites to ensure paid and customized plugins are up to date and identifying outdated or vulnerable plugins for necessary updates will be part of your responsibilities. In case of any issues during maintenance, you will need to proactively identify and escalate them to the support team for resolution. Moreover, sending upgrade notifications to non-Website Care clients regarding new WordPress versions and addressing plugin vulnerabilities for website security will be crucial tasks. Key skills required for this role include strong attention to detail, effective communication and reporting abilities, collaboration with cross-functional teams, and the potential for marketing or upselling various services. Training will be provided if you do not have prior experience in website management, testing, technical support, or business process coordination, including WordPress maintenance, plugin management, security protocols, and website optimization. Familiarity with website security best practices and proficiency in tools related to WordPress maintenance, testing, and reporting will be beneficial.,