Business Process Management Analyst
Shift Timing:12:30pm to 9:30pm
Key Responsibilities:
- To succeed in this role, the Business Process Analyst will be expected to deliver the following outcomes:
- Enterprise Activity Model Development
Contribute to the creation and delivery of the Enterprise Activity Model for M&C Europe, in partnership with bps Business Process Management Center of Excellence, establishing a foundational framework for process ownership and transformation. - RACI Model Implementation
Establish clear RACI models for business process ownership across markets, ensuring accountability and governance in process execution. - Process Impact Analysis
Analyze current business processes affected by the replacement of core retail systemsincluding POS, BOS, ERP/HOS, productivity & maintenance tools, and support service desk operations—to ensure seamless transition and operational continuity. - Workflow Mapping & Requirements Documentation
Deliver clear and comprehensive ARIS mappings of existing workflows and document business requirements to support process improvements and system integration. - Cross-Functional Collaboration
Work closely with departments across Mobility & Convenience Europe to identify inefficiencies, gaps, and opportunities for process redesign that enhance performance and cost transparency. - Accountability Alignment
Ensure that clear accountabilities for the future-state (“to-be”) processes are agreed upon and implemented by the business, enabling consistent execution and ownership. - Process Adoption & Monitoring
Monitor the adoption of new processes across business operations and report on process adherence, supporting continuous improvement and operational excellence. - Activity Hierarchy Definition
Support the team leader in defining a high-level activity hierarchy, including categories such as merchandising, supply chain, store operations, customer engagement, finance, and IT support. - Process Taxonomy Establishment
Establish a standardized process taxonomy in line with bp group standards, including clear naming conventions and definitions to ensure a shared language across customers. - Financial Impact Analysis
Link business activities to revenue drivers, cost centers, and margin levers to support strategic decision-making and performance tracking. Focus on identifying high-impact processes with the greatest potential for cost savings or value creation, supporting bp’s profitability goals. - IT Impact Mapping
Identify which processes are most constrained by or dependent on system architecture, informing prioritization and technical planning
Experience and Qualifications:
Experience:
Minimum of 5 years of relevant experience.- Business Process Managemen
t Expertise
: Proven experience with BPM methodologies and tools such as ARIS, Kryon, and Celonis. Solid understanding of Enterprise Activity Models and their application in process optimization with a special focus on core Retail IT systems such as point of sale, back office ERP or productivity. Workshop Facilitation:
Demonstrated ability to lead workshops for documenting business processes using ARIS, engaging cross-functional customers effectively.ERP Deployment Experience:
Hands-on involvement in large-scale ERP implementations is highly desirable, especially within complex organizational environments.Retail Industry Knowledge:
Solid background in retail operations, preferably with exposure to retail IT deployments and operational excellence initiatives.Language Skills:
Fluency in English is required. Proficiency in an additional European language would be a significant advantage—preferably German, but Spanish or Polish also valued.- T
echnical Proficiency:
Advanced skills in Microsoft Office, particularly Excel and PowerPoint. Experience with Power BI is a significant advantage. Attitude & Soft Skills:
A continuous improvement perspective, strong analytical thinking, and excellent communication skills are essential for success in this role.Background:
Bachelor’s degree or an equivalent qualification in Marketing, Finance, Statistics, Economics, Mathematics, or a related field!
You will work with:
This is a unique opportunity to work across a diverse and dynamic network of teams throughout Europe, gaining deep insights into how our service stations operate and deliver value to our customers and teams.
As a Business Process Analyst, you will collaborate with key business team members including:
- Site Support & Operational Excellence
- Category Management
- Asset & Maintenance
- IT Support & Development Teams
- Marketing
- Procurement
You’ll also be part of bp’s global Business Process Guild, working alongside talented teams based in Europe and India, contributing to a shared vision of process excellence across the entire bp group
