Business Process Analyst Senior

As an acknowledged business process subject matter expert (SME) at FIS, your role involves developing large and complex business process solutions that span across business, technical, functional, and client domains. Your responsibilities include but are not limited to: - Processing Defined Benefit requests for TRP Group - Conducting the most complex business and process analysis - Handling Processing and QC queues efficiently - Organizing, leading, and facilitating cross-functional project teams - Providing data for process measurement and identifying indicators for improvement opportunities - Recommending and facilitating quality improvement efforts - Collecting data to identify root causes of problems - Measuring performance against process requirements - Aligning improvement strategies to address performance shortfalls - Offering consultation on re-engineering techniques for enhancing process performance and product quality - Delivering presentations and training courses on measurement, analysis, improvement, and control - Surveying and analyzing best practices for techniques and processes - Leading re-engineering teams and acting as project manager - Communicating team progress effectively - Performing cost and benefit analyses - Undertaking any other related duties assigned as needed Qualification Requirements: - Bachelor's degree in business administration, finance, computer science, information systems, or equivalent combination of education, training, or work experience - Broad knowledge of FIS products, services, business practices, and processes - Understanding of organizational business systems and industry requirements - In-depth knowledge of financial services industry practices, regulations, and processes - Proficiency in quality management methods, tools, and technologies - Excellent verbal and written communication skills - Strong analytical, decision-making, and problem-solving skills - Ability to estimate work effort for projects and ensure successful completion Please note that this role is an advanced position requiring twelve or more years of demonstrated business process analysis/consulting experience and at least three projects as the business process lead or appraiser on a large project or multi-project effort.,