Business Operations Associate

Business Operations Associate

Overview: The Business Operations Associate plays a pivotal role in ensuring the smooth functioning of daily operations across departments. This role supports team development, manages customer relationships, and contributes to overall sales performance. Acting as a bridge between administrative, operational, and customer-facing functions, the Business Operations Associate is integral to enhancing company efficiency and effectiveness.

Key Responsibilities1. Operations & Administration

• Support and streamline daily business operations.
• Maintain accurate company documentation and records.
• Perform data entry, reporting, and metric tracking.
• Coordinate across departments to ensure alignment and timely execution of tasks.

2. Team Building & Training

• Assist in the recruitment, onboarding, and training of new employees.
• Help create training materials and standard operating procedures (SOPs).
• Monitor team progress and support continuous improvement initiatives.

3. Customer Relationship Management

• Communicate with clients to gather feedback and resolve issues.
• Maintain and regularly update the CRM system.
• Help ensure high levels of customer satisfaction and client retention.

4. Sales Support

• Track sales performance and report key performance indicators (KPIs) to leadership.
• Assist in executing sales strategies and marketing campaigns.
• Support the sales team with training, documentation, and client coordination.

5. Meeting & Communication Management

• Represent operational and client concerns in internal and external meetings.
• Prepare and distribute meeting summaries and action points.
• Ensure timely follow-up and completion of tasks discussed in meetings.

Required Qualities

• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Proactive mindset with leadership potential
• Solid problem-solving and decision-making capabilities
• High attention to detail and accuracy
• Tech-savvy, with proficiency in CRM and productivity tools

Job Type: Full-time

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person

Application Deadline: 15/07/2025