Business Operations

Job Description

Role & responsibilities You will sit within the Oasys LS-DYNA software group, working closely with and reporting to the (UK-based) Global Operations Manager. The post-holder role includes the following activities: Providing excellent customer service as a first point of contact for general enquiries Responding to, or delegating enquiries efficiently and effectively including new sales enquiries, license requests, technical support requests, training requests etc. Triaging technical software support queries, liaising with the Support Team to ensure queries are dealt with quickly and efficiently. Assisting global Sales Team / Account Managers with production of documents as part of the sales process (quotations, license agreements etc.). Liaison with UK-based Business Operations and Sales teams; support / cover to other team members as necessary. Processing software sales orders including logging Purchase Orders, generating orders and invoices. Working with our Client Relationship Management system to accurately process orders, track licenses and manage support cases. Proactively seek ways to improve Operations workflows, including identification of ways to provide better customer service. This role requires working shifts that align with UK business hours (3 days per week) to support operational coverage. Preferred candidate profile Essential skills and experience (At least 3 years) experience in an order processing or customer service environment Excellent professional customer services skills and orientation Experience in working with CRM / database systems (Microsoft Dynamics 365 preferred) Excellent communication and writing skills Excellent interpersonal and time management skills Demonstrated organisational and analytical skills Ability and willingness to perform in fast paced, rapidly changing environment Microsoft Office experience essential