Job
Description
Job Description Airtel, born in 1995, aims to offer global connectivity and unlock endless opportunities. With infrastructure to sustain cutting-edge technologies such as 5G, IoT, IQ, and Airtel Black, our presence serves nearly 96% of the nation's population. At Airtel, we go beyond our duties to create impactful solutions for consumers while preserving the ecological balance. As an Airtel employee, you have the opportunity to make a difference to internal and external customers by taking small and big ideas to success, leaving footprints at the scale of billions. You get to take ownership, challenge norms, take risks, and create impactful solutions. You have the freedom to imagine, experiment, and implement new ideas to gain depth and breadth of experiences. Join us at Airtel and be limitless because you are limitless. Job Details Designation: Territory Manager Function: DTH Sub-Function: Operations Location: Not specified Level/Grade: Senior Executive or Assistant Manager Position Description The Territory Manager plays a crucial role at the frontline of the business for an entire territory. The manager is responsible for driving sales, enhancing customer service, increasing market share, revenue, and executing the GTM strategy. Engaging with partners and fostering business relationships to enhance business for DTH is also a key aspect of this role. Organizational Relationship Reporting To: Area Manager (larger circles) / Circle Head (small circles) Total number of employees supervised by you: Directly - Not specified, Indirectly - Not specified Key Responsibilities & Accountabilities Sales Management: - Optimize the sales and distribution network to enhance market penetration and ensure a robust channel presence in the assigned territory. - Strengthen the distribution ecosystem by increasing activating outlets, effective coverage, and transacting outlets. - Ensure brand visibility through organized merchandising activities to drive gross & net adds. - Maintain adequate stock levels of various components in the inventory within the territory. Customer Experience: - Implement processes to enhance the overall customer experience, customer satisfaction, and issue resolution. - Maintain maximum availability of recharge options to adequately service existing customers. - Support the upgradation of customers to higher versions and plans. - Ensure compliance with policies and processes by the Installation Engineers and meet customer SLAs. Stakeholder Management: - Manage and expand the retailer network through incentives, seamless grievance redressal, and quality of service. - Form partnerships and train retailers/distributors to strengthen the DTH business. - Implement active relationship management programs and conduct on-the-job training programs for retailers and field sales executives. Process Optimization: - Identify techniques to enhance the customer experience and manage service requests more effectively. - Maintain industry best practices to enhance the efficiency and competitiveness of services. People Management: - Lead the territory team and update their knowledge base to cater to the organizational need. - Manage the team responsible for installing, servicing, and repairing structures and major components. - Recommend trainings for team member development. - Own and manage strong people connects at all levels across the organization. Collaboration: - Collaborate with central functions such as marketing, finance, and HR to ensure alignment with broader company policies. Knowledge, Certifications and Experience Education Qualification: Full-time graduate degree, MBA (optional) Total Experience: 1-3 years of experience in channel sales Certifications required: Not specified Key Interactions Internal Stakeholders: Circle Heads, Area / Cluster Managers & Field Sales Executives External Stakeholders: Channel Partners & Distributors Skills and Competencies Technical Competencies: - Proficiency in sales and marketing techniques - Basic knowledge of MS Office: Excel, PowerPoint, Word & Outlook Leadership and Behavioural Competencies: - Customer Obsession - Collaboration and Influence - Ownership Mindset - Learning Agility - Navigating Change - Leaders Building Leaders - Execution Excellence,
