Business Management and Analytics Head

Our client is a global financial technology and infrastructure company that sits at the heart of the worlds capital markets. Their platforms power the workflows and data that keep global trading, risk management, and post-trade operations running efficiently and securely.

We are seeking to identify a Business Management and Analytics Head. You will be responsible for leading reporting and business management activities - overseeing all performance, financial, and operational reporting, driving data analysis, automation, and process efficiency, and ensuring timely delivery of insights to leadership.

Roles and responsibilities: -

• Support the leadership by coordinating all of the Client Services monthly reporting suite including internal KPIs and external client data provision.
• Being responsible for ensuring that all monthly reporting deadlines are met
• Leading the team in collecting, maintaining, analysing and refining data for intraday, daily, monthly and adhoc reporting including but not limited to; ExCo, Health Reports, Billing, Case Aging, Self Service Usage, Project Time tracking, Escalations, Risk reporting, customer feedback surveys, Incidents and Outages
• Understanding the data set to be able to effectively drive trend analysis and identify risk and control gaps and opportunities for process streamlining.
• Accountable for the feedback loop between Customer Success/Sales and any follow up action tracking required.
• Monthly reconciliation of Travel and Expense costs
• Headcount and hiring tracking to provide centralised view for Finance budgeting and forecasting and support leadership team in capacity discussions.

Your Profile

• Minimum 15 years of experience (including minimum of 5 - 7 years people management) working in banking/fintech firm doing a similar Reporting or Business Management role.
• Cost control and budgeting mindset with understanding of risks and impacts.
• Analytical and technical mindset with ability to learn quickly and independently and understand complex workflows and functionality.
• Good skills in preparing decks and presentations along with usage of AI for data reporting and construction
• Advanced Excel and Google Sheets capabilities including macros and VLOOKUP.
• Background in understanding data and reporting suites published through tools such as PowerBi, Tableau and Google Looker.
• Experience in building and maintaining strong, positive internal client relationships through proactive, attentive, courteous, and professional work ethics.