Business Development Merchant Success Manager

Are you passionate about empowering local businesses and driving real impact on the ground MyMints is looking for a dedicated individual to join us as a Merchant Success Manager and serve as the primary point of contact for merchants in the Tricity area. In this role, you will have the opportunity to step outside of the traditional office setting and engage directly with local merchants such as restaurants, salons, and retail stores. Your main responsibilities will include building strong relationships with merchants, helping them utilize our loyalty platform effectively, and supporting their growth with us. Key Responsibilities: - Engage with merchants and facilitate their onboarding onto the MyMints platform - Provide training to merchant staff on issuing and redeeming rewards, setting up QR codes, and increasing visibility - Serve as the primary support contact for merchants, addressing their day-to-day needs promptly - Drive active participation in our loyalty program among merchants - Monitor performance metrics, gather feedback, and promptly address any issues that arise - Generate innovative ideas to enhance customer engagement and maximize return on investment - Cultivate long-term, trusted relationships with merchant partners - Assist in planning campaigns and executing occasional activations - Identify opportunities for referrals and upselling - Maintain accurate reports on merchant health and performance Required Skills & Qualifications: - Minimum of 4-5 years of experience in customer success, account management, or merchant engagement - Strong communication and problem-solving skills - Comfortable with providing on-ground support, training, and relationship-building - Proficient in using CRM tools, mobile apps, and Google Sheets - Fluency in Hindi and English (knowledge of Punjabi is a plus) Nice-to-Haves: - Knowledge of loyalty programs, POS systems, or digital wallets - Background in supporting small and medium-sized businesses or local establishments Why Join Us Join a rapidly growing startup that is revolutionizing how local businesses drive customer loyalty. If you thrive on working independently, establishing genuine connections, and being actively involved in the field, this role is tailored for you! To apply, please send your resume to teamice@chaincodeconsulting.com,