Business Development Manager

Role Definition

To manage and develop new business for Samarth Estates by supporting the Pre-Sales and Sales team to achieve the targets. Servicing the customers needs & problems and delivering the best possible customer experience.

Responsibility Deliverable

• Manage Team performance, Culture and productivity.
• Maintaining walk-in to conversion customer experience
• Collaborations with influencers (CA, bankers, Channel partners) & converting referrals from existing network.
• Reviewing marketing and presales activity to improve quality of lead
• Conducting Site visits in terms of our agreement and closing the deals.

Tasks & Activities

• Managing Sales & Presales Team
• Reviewing performance of sales and presales team
• Resolving issues pertaining to client queries and developing sales team’s & individual skillset
• Build, coach and motivate team to perform
• Conduct daily, weekly, monthly meetings
• Setting sales targets – weekly, monthly, quarterly, annual.
• Evaluate and implement processes/systems to support sales and growth
• Create a culture of constant feedback from team to our product, design, and marketing teams that ensure we are constantly building the best possible services and experiences for our customers
• Customer Experience
• Welcoming and greeting the customer.
• Delivering effective AV presentation as per SOP.
• Understanding the needs and problems if the customer.
• Giving appropriate solution to the customer’s problems.
• Facilitating site visit tour as per SOP.
• Answering the FAQ’s
• Handing the entire process from Registration to disbursement of payments from the customer.
• Maintain excellent customer service for existing clients.
• Collaborations
• Generating Influencer and Meeting them for collaboration.
• Registrations of Influencer and follow-up from New Leads.
• Closing Deal from the influencer source.
• Generating lead from the existing customers. By keeping follow-up with the existing clients.
• Customer relationship management
• Staying on top of the mind of customer through regular follow-ups, status update, information, value content
• Reviewing marketing and presales activity
• Preparation and timely submission of the Marketing Campaigns, customer feedback and performance of presales team,
• Highlighting issues in Marketing campaign, Presales communication.
• Highlighting if target audience is not as per our Product.
• Timely reviewing of all advertisement post on property portal and other Marketing platforms.
• Highlighting about the festive offer, Pre-Launch, Launch as per marketing analysis.
• Reporting
• Daily, Weekly, Monthly report submit to the management as per Matrix.
• Preparation of Customer case study after the site visit in brief as per SOP.
• Uploading the Case study on the drive along with name of the customer.

Measurement Metrics

• Conversion:
• Maintaining a 10% + conversion of site visit to booking
• Conversion from influencer minimum 10 (site visit) monthly.
• Referral booking minimum 1 booking monthly.
• Booking conversion to Agreement and Payment Disbursements
• Lead response Time: Reducing the sales cycle length to reduce follow-up effort
• No. of deals: Closing 2 deals per month maintaining healthy profit margins

Skills

&

Traits

• Objection Handling.
• Negotiation
• Closing the Deal.
• Rapport Building
• Customer handling
• Empathy
• Persuasion
• Effective communication
• Hold the position of sales with conviction
• Strong personality