As a Renewals Manager, you will play a pivotal role in driving the success and satisfaction of our clients on a worldwide scale. Your primary objective will be to foster strong, enduring relationships with customers, understanding their unique needs and aspirations, and providing unwavering support and guidance throughout their journey with our products or services. Working collaboratively with cross-functional teams, you will champion the voice of the customer, promoting adoption, retention, and expansion opportunities, thereby contributing significantly to the overarching growth and prosperity of our organization across diverse global markets. Key Responsibilities: Renewals: Own and streamline the customer renewal process, ensuring timely and efficient execution. Develop and implement strategies to maximize renewal rates and minimize churn, collaborating closely with business stakeholders and CS management teams. Proactively identify and address renewal risks, working to resolve issues and secure customer commitments for continued partnership. Debt Recovery Support: Assist in managing overdue accounts and support effective debt recovery strategies to minimize financial losses. Collaborate with finance and legal teams to establish and execute robust debt recovery processes. Maintain proactive communication with customers regarding outstanding payments, negotiating suitable payment plans to facilitate debt resolution. NPS Management: Conduct and analyse Net Promoter Score (NPS) surveys to evaluate customer satisfaction and loyalty. Develop actionable insights from NPS feedback to drive continuous improvement in the customer experience. Regularly report NPS trends and insights to senior management, highlighting areas for focus and improvement. Change Control and Presales Coordination: Manage customer change requests, ensuring their effective evaluation and implementation. Coordinate with internal teams to assess the impact of changes on product and service delivery, facilitating seamless execution. Collaborate closely with the presales team to align customer needs with product capabilities, ensuring a smooth transition from presales to post sales phases. Facilitate clear and timely communication of changes and presales information to customers, ensuring transparency and alignment. Support to Account Management Team: Provide administrative and operational support to the Account Management team, assisting in the execution of account management initiatives. Collaborate on the implementation of account management tools such as HubSpot, contributing to improved efficiency and effectiveness. Support the preparation and analysis of reports on account management metrics, providing valuable insights for decision-making and strategy development. Engagement with Partners and Indirect Customers During Renewal Cycle: Serve as a liaison between the company and its partners, supporting indirect customers renewal to ensure a consistent and positive experience. Coordinate with partners to align on customer needs and expectations, facilitating effective collaboration and service delivery. Information Security Responsibilities: It is your responsibility to assist Sycurio, manage and maintain certification for the following frameworks: ISO27001 PCI (Data Security Standard, Payment Application Data Security Standard, Software Security Framework, Secure Software Lifecycle.) Cyber Essentials HITRUST Personal Attributes: Strong interpersonal and communication skills, with the ability to build rapport and trust with customers and with internal teams. Excellent problem solving and critical thinking abilities, with a focus on finding creative solutions to meet customer needs. Ability to adapt quickly to changing circumstances and embrace new challenges with a positive attitude, maintaining resilience and composure under pressure. Enthusiasm to learn the company's products and services, including features, functionalities, and value propositions. Sets high standards for performance and accountability, consistently striving to achieve and exceed targets and KPIs related to account management and satisfaction. Knowledge and skills: Proven experience in account management or a similar client-facing role, preferably in a global or multinational environment. Experience working with SaaS or technology-based products/services. Comprehensive understanding of account management principles and methodologies, including customer lifecycle management, retention strategies, and advocacy programs. Demonstrate strategic thinking and the ability to anticipate customer needs and trends, contributing to the development of long-term account management strategies. Skilled in analyzing customer data and metrics to derive actionable insights, identify trends, and make data-driven decisions to enhance the customer experience and drive business growth. Ability to collaborate effectively with cross-functional teams such as sales, marketing, product development, and support, to ensure alignment on customer needs and successful outcomes. Familiarity with change management principles and practices, including managing customer change requests, assessing their impact, and facilitating smooth transitions to minimize disruptions. Proficiency in negotiation techniques and conflict resolution strategies, enabling effective resolution of customer issues, disputes, and concerns to maintain positive relationships. Strong organizational skills, capable of managing multiple tasks, priorities, and deadlines efficiently Sycurio secures data and protects reputations. Sycurio are the industry-leading pioneer and provider of innovative solutions and services for simplifying, securing and analysing digital interactions. Check us out on Linkedin and our company website below for our latest news and updates. Show more Show less

This website uses cookies to ensure you get the best experience. Sycurio. and our selected partners use cookies and similar technologies (together cookies ) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics and marketing purposes. You can withdraw and manage your consent at any time, by clicking Manage cookies at the bottom of each website page. Decline all non-necessary cookies Select which cookies you accept On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly. If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link Manage Cookies , which is always available at the bottom of the site. These cookies are necessary to make the site work properly, and are always set when you visit the site. These cookies collect information to help us understand how the site is being used. These cookies are used to make advertising messages more relevant to you. In some cases, they also deliver additional functions on the site. Decline all non-necessary cookies About Sycurio: Sycurio is a global leader in secure, frictionless payment solutions that empower enterprises to enhance customer experience and simplify compliance. Its patented cloud-based technologies protect sensitive data across all customer interactions and channels, ensuring compliance with industry standards like PCI DSS while reducing fraud risk and strengthening trust. Founded in 2009 as Semafone, Sycurio supports organizations in over 50 countries across five continents, partnering with leading brands worldwide. Backed by major investor Livingbridge, Sycurio continues to pioneer solutions that make payments secure and seamless Role Overview: Sycurio is seeking a results-driven and highly motivated Business Development Representative (BDR) to drive top-of-funnel sales activities in the US and UK markets. The BDR will play a key role in generating qualified leads, setting up discovery calls, and supporting the sales pipeline through outbound prospecting. This individual will work closely with the sales and marketing teams to execute targeted outreach strategies and nurture relationships with prospective clients in the contact center, CCaaS, CRM, and secure digital payments space. Key Responsibilities: Prospect into target accounts in the US and UK via phone, email, LinkedIn, and other digital channels to generate interest and book qualified meetings for Account Executives. Collaborate with the marketing team to follow up on inbound leads and execute outbound campaigns aligned with target buyer personas. Conduct research on prospective customers and key stakeholders to tailor outreach and messaging. Maintain a high volume of daily activities including cold calls, emails, and social touches, while meeting weekly KPIs for outreach and meetings set. Use discovery techniques to qualify prospects against criteria such as need, budget, timing, and authority. Manage all lead and prospect data within HubSpot CRM, ensuring accurate and up-to-date records of all interactions. Coordinate closely with the sales team to ensure seamless hand-off of qualified opportunities. Provide feedback to sales and marketing on prospect pain points, messaging effectiveness, and competitive trends. Qualifications and Experience: 1 3 years of experience in a B2B outbound sales or lead generation role, preferably in SaaS, Fintech, or Contact Center/CCaaS technologies to enterprise size companies. Prior experience in selling or prospecting into US and/or UK markets is required. Strong communication skills both verbal and written with a professional, consultative phone presence. Self-motivated, disciplined, and organized with the ability to thrive in a remote work environment. Proficiency with HubSpot CRM or similar platforms (Salesforce, Outreach, SalesLoft). Understanding of MEDDIC sales methodology is a plus. Experience or interest in the digital payments, compliance, or secure communications space is an advantage. Comfortable working US and/or UK hours as needed to align with regional sales teams. 11:30 am- 8:30 pm Sycurio secures data and protects reputations. Sycurio are the industry-leading pioneer and provider of innovative solutions and services for simplifying, securing and analysing digital interactions. Already working at Sycurio.? Let s recruit together and find your next colleague.

About Sycurio: Sycurio is a global leader in secure, frictionless payment solutions that empower enterprises to enhance customer experience and simplify compliance. Its patented cloud-based technologies protect sensitive data across all customer interactions and channels, ensuring compliance with industry standards like PCI DSS while reducing fraud risk and strengthening trust. Founded in 2009 as Semafone, Sycurio supports organizations in over 50 countries across five continents, partnering with leading brands worldwide. Backed by major investor Livingbridge, Sycurio continues to pioneer solutions that make payments secure and seamless Role Overview: Sycurio is seeking a results-driven and highly motivated Business Development Representative (BDR) to drive top-of-funnel sales activities in the US and UK markets. The BDR will play a key role in generating qualified leads, setting up discovery calls, and supporting the sales pipeline through outbound prospecting. This individual will work closely with the sales and marketing teams to execute targeted outreach strategies and nurture relationships with prospective clients in the contact center, CCaaS, CRM, and secure digital payments space. Key Responsibilities: Prospect into target accounts in the US and UK via phone, email, LinkedIn, and other digital channels to generate interest and book qualified meetings for Account Executives. Collaborate with the marketing team to follow up on inbound leads and execute outbound campaigns aligned with target buyer personas. Conduct research on prospective customers and key stakeholders to tailor outreach and messaging. Maintain a high volume of daily activities including cold calls, emails, and social touches, while meeting weekly KPIs for outreach and meetings set. Use discovery techniques to qualify prospects against criteria such as need, budget, timing, and authority. Manage all lead and prospect data within HubSpot CRM, ensuring accurate and up-to-date records of all interactions. Coordinate closely with the sales team to ensure seamless hand-off of qualified opportunities. Provide feedback to sales and marketing on prospect pain points, messaging effectiveness, and competitive trends. Qualifications and Experience: 1–3 years of experience in a B2B outbound sales or lead generation role, preferably in SaaS, Fintech, or Contact Center/CCaaS technologies to enterprise size companies. Prior experience in selling or prospecting into US and/or UK markets is required. Strong communication skills—both verbal and written—with a professional, consultative phone presence. Self-motivated, disciplined, and organized with the ability to thrive in a remote work environment. Proficiency with HubSpot CRM or similar platforms (Salesforce, Outreach, SalesLoft). Understanding of MEDDIC sales methodology is a plus. Experience or interest in the digital payments, compliance, or secure communications space is an advantage. Comfortable working US and/or UK hours as needed to align with regional sales teams. 11:30 am- 8:30 pm Sycurio secures data and protects reputations. Sycurio are the industry-leading pioneer and provider of innovative solutions and services for simplifying, securing and analysing digital interactions. Check us out on Linkedin and our company website below for our latest news and updates. Show more Show less

Sycurio is seeking an HR & Office Administrator based in India to support the smooth delivery of HR operations, onboarding, and employee lifecycle activities across our teams in India, the US, and the UK. This role is central to the success of our growing India entity and offers the opportunity to build foundational HR and admin processes from the ground up. You will work closely with the global HR team, ensuring there is shared coverage and support across geographies, including overlap on key administrative tasks to provide operational continuity during absences or peak periods. In addition to core HR responsibilities, this role will provide office administrative support—including coordination of equipment delivery, office presence on key onboarding days, and liaison with the IT and Customer Operations teams for basic logistical support. HR Administration & Employee Lifecycle Manage onboarding and offboarding processes for employees in India, the US, and the UK, coordinating with local managers and global HR Prepare and maintain employment documentation and HRIS updates for all three regions Support benefits enrolment, time-off tracking, and maintain accurate employee records Ensure compliance with local HR requirements and assist in documenting global HR standard Office & Equipment Coordination (India only) Coordinate with IT and global teams to arrange delivery or handover of laptops and hardware Be physically present in the office to receive or hand off equipment on Day 1 or for exit collection Work with couriers and office support vendors to manage shipping of equipment to/from the US/UK as needed Support the Director of Sales Operations with occasional admin tasks (e.g., meeting prep, local office vendors, minor logistics) Key qualifications, skills, experience: Who You Are Highly organized and proactive with a strong sense of responsibility Comfortable multitasking across countries, time zones, and tasks Collaborative and communicative—able to work effectively with a global team Professional, responsive, and comfortable handling sensitive employee matters Qualifications 3-5 years’ experience in an HR administrative or coordinator role Familiarity with Indian labour law and HR compliance Knowledge and experience of global HR practices (particularly US and UK) Experience working in a US/UK international company Comfortable with Microsoft Office, and BambooHR (or other HRIS) Excellent written and verbal communication skills Ability to manage and track equipment and basic office supplies/logistics Sycurio secures data and protects reputations. Sycurio are the industry-leading pioneer and provider of innovative solutions and services for simplifying, securing and analysing digital interactions. Check us out on Linkedin and our company website below for our latest news and updates.

HR Office Administrator Sycurio is seeking an HR Office Administrator based in India to support the smooth delivery of HR operations, onboarding, and employee lifecycle activities across our teams in India, the US, and the UK. This role is central to the success of our growing India entity and offers the opportunity to build foundational HR and admin processes from the ground up. You will work closely with the global HR team, ensuring there is shared coverage and support across geographies, including overlap on key administrative tasks to provide operational continuity during absences or peak periods. In addition to core HR responsibilities, this role will provide office administrative support including coordination of equipment delivery, office presence on key onboarding days, and liaison with the IT and Customer Operations teams for basic logistical support. HR Administration Employee Lifecycle Manage onboarding and offboarding processes for employees in India, the US, and the UK, coordinating with local managers and global HR Prepare and maintain employment documentation and HRIS updates for all three regions Support benefits enrolment, time-off tracking, and maintain accurate employee records Ensure compliance with local HR requirements and assist in documenting global HR standard Office Equipment Coordination (India only) Coordinate with IT and global teams to arrange delivery or handover of laptops and hardware Be physically present in the office to receive or hand off equipment on Day 1 or for exit collection Work with couriers and office support vendors to manage shipping of equipment to/from the US/UK as needed Support the Director of Sales Operations with occasional admin tasks (e.g., meeting prep, local office vendors, minor logistics) Key qualifications, skills, experience: Who You Are Highly organized and proactive with a strong sense of responsibility Comfortable multitasking across countries, time zones, and tasks Collaborative and communicative able to work effectively with a global team Professional, responsive, and comfortable handling sensitive employee matters Qualifications 3-5 years experience in an HR administrative or coordinator role Familiarity with Indian labour law and HR compliance Knowledge and experience of global HR practices (particularly US and UK) Experience working in a US/UK international company Comfortable with Microsoft Office, and BambooHR (or other HRIS) Excellent written and verbal communication skills Ability to manage and track equipment and basic office supplies/logistics Departments. Bengaluru, India Remote status Temporarily Remote Salary 3 LPA to 6 LPA About Sycurio. Sycurio secures data and protects reputations. Sycurio are the industry-leading pioneer and provider of innovative solutions and services for simplifying, securing and analysing digital interactions. Check us out on and our company website below for our latest news and updates. Founded in 2009 Co-workers 100+ HR. Bengaluru, India Temporarily Remote HR Office Administrator Loading application form Already working at Sycurio. Let s recruit together and find your next colleague.