Posted:-1 days ago|
Platform:
Work from Office
Full Time
We are now looking for a Strategic Business Development Executive/Management (Farming) to join our
client success team. If you are passionate about building long-term relationships, love solving
problems, and have experience in the test prep or coaching space, wed love to talk to you.
• Manage a portfolio of existing client accounts (coaching centers, institutes, test prep
partners)
• Serve as the primary point of contact for client communication, queries, and support
• Maintain high levels of client satisfaction by ensuring timely delivery and ongoing
value
• Conduct regular client meetings, feedback sessions, and engagement reviews
• Identify opportunities for upselling, renewals, and account expansion
• Collaborate with internal teams (sales, tech, content, product) to resolve client issues
• Track usage, engagement metrics, and escalate risks proactively
• Educate clients on new features, product improvements, and best practices
• Document all interactions, follow-ups, and client feedback in CRM tools
• 2–3 years of experience in account management, client servicing, or customer success
• Prior experience in the EdTech, coaching, test prep, or education services industry
preferred
• Strong verbal and written communication skills
• Ability to multitask, prioritize, and manage multiple client accounts
• Familiarity with CRM software (e.g., Salesforce, Zoho) and MS Excel/Google Sheets
• Problem-solving mindset with a customer-first approach
• Empathetic and relationship-oriented personality
• Strong understanding of test prep markets (JEE/NEET/UPSC/SSC etc.)
• A proactive learner and collaborative team player
• Comfortable working with both technical and non-technical stakeholders.
Ginger Webs
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