Business Development Executive

Job Purpose

This role will focus on managing the end-to-end sales cycle, ensuring customer satisfaction, and driving sustained business development
It requires a highly motivated and target-driven individual with a strong understanding of the logistics and courier industry

Key Responsibilities

Sales Revenue GrowthMonitor and drive Area revenue performance to achieve targeted sales growth and profitability
Evaluate the profitability of key accounts and take corrective measures to achieve profit targets Track product-wise yields regularly and develop action plans to meet set targets Manage the end-to-end sales process for the Area, ensuring revenue growth for all products Channel Partner Customer ManagementDevelop and maintain strong relationships with existing customers, ensuring revenue retention Identify and drive new business opportunities through channel partners Monitor and enhance channel partner performance in terms of revenue, sales, and profitability Support sales capability-building initiatives for sales teams and channel partners Sales Operations ComplianceEnsure adherence to Standard Operating Procedures (SOPs) among sales teams and channel partners Implement sales and marketing strategies to enhance market share and profitability Follow up and ensure closure of product-specific sales leads received from telemarketing or other departments Negotiate rates and service offerings with customers within set approval limits Maintain and update prospect details in the Saffire system on a daily basis Address and resolve customer service issues in coordination with internal and external stakeholders Provide insights to the Branch Sales Head regarding modifications to existing product offerings to enhance revenue and profitability Collection RemittanceEnsure achievement of collection targets within the set remittance cycle and Days Sales Outstanding (DSO) benchmarks People ManagementGuide and support the sales team to ensure high performance and goal alignment Ensure optimal staffing levels within the Area sales team QualificationsEducationGraduate degree in Business Administration, Sales, Marketing, or a related field An MBA or Postgraduate degree in Sales Marketing is preferred Experience1-4 years of experience in sales, business development, or key account management in the logistics, courier, supply chain, or e-commerce industry Experience in B2B sales, managing channel partners, and driving revenue growth is an added advantage Technical Skills ExperienceCore Technical SkillsStrong understanding of sales processes, revenue management, and market expansion strategies Experience in logistics, courier services, or supply chain management Proficiency in using sales tracking tools like Saffire and Avature Knowledge of data analytics and business intelligence tools for tracking sales trends and performance Behavioural CompetenciesResult-Oriented: Strong drive to achieve sales targets and revenue growth Customer-Centric: Ability to develop and maintain strong customer relationships Analytical Thinking: Proactive approach to market analysis and business development Negotiation Influence: Strong persuasion skills to drive sales and revenue enhancement

Key Performance Indicators (KPIs)

1Growth in Area Revenues% achievement of product-wise and channel-wise revenue targetsAchievement of yield targets (Yield per piece) for all products

2Drive Market Growth% increase in revenues from key industry segments (eg, Automotive, Life Sciences, etc) and key accounts

3Enhance Revenues via Channel PartnersRevenue targets achieved through RSPs and other channel partners

4Ensure Timely Collections

Achievement of Logic Remittance targetsReduction in outstanding receivables (eg, 60-day, 90-day, 150-day buckets)

5Drive Sales Capability, Productivity, and Process AdherenceAchievement of Sales KPIs and compliance with SOPs

6New Product DevelopmentSuccessful implementation of new products in the Area

7Foster a Performance-Driven CultureTimely adherence to Performance Management System guidelines

8Drive Employee Morale and EngagementEmployee retention and engagement metrics