Business Development & Client Service Executive

Job Description Business Development & Client Service Executive – Events & Promotions

Job Summary:

We are looking for a proactive and results driven Business Development & Client Service Executive with 2–3 years of experience in the events, activations, or exhibitions industry. The ideal candidate will play a dual role: acquiring new business and ensuring high-quality client service throughout the project lifecycle. You will be responsible for managing client relationships, understanding their goals, and delivering solutions that exceed expectations.

Job Details:

Job Title: Business Development & Client Service Executive – Events & Promotions Experience: 2 to 3 years

Employment Type: Full Time, Permanent

Industry Type: Media

Department: Sales & Business Development

Role Category: BD / Pre-Sales

Key Responsibilities:

• Identify and pursue new business opportunities to drive revenue growth.
• Act as a dedicated point of contact for clients, ensuring responsive and solution oriented service.
• Build long-term client relationships through excellent communication and ongoing support.
• Understand client briefs and campaign objectives to develop customized event and activation strategies.
• Work closely with internal teams to manage the execution of events with attention to detail and client satisfaction.
• Prepare presentations, budgets, estimates, and other client-facing documents.
• Lead client calls, meetings, and post-event reviews to gather feedback and build trust.
• Handle escalations and resolve issues with a client-first mindset.
• Track progress across multiple projects and ensure clients are kept informed.
• Proactively identify upselling and cross-selling opportunities within existing accounts.

Client Service Focus Areas:

• Deliver prompt, proactive, and professional service across all client touchpoints.
• Maintain a deep understanding of the client’s brand, business goals, and preferences.
• Coordinate internal teams to align service delivery with client expectations. • Champion the voice of the client within the organization and ensure their objectives are met.
• Regularly share performance updates and campaign insights to strengthen client confidence.

Key Skills & Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Event Management, or related field.
• 2–3 years of experience in business development and client service, preferably in the events industry.
• Strong verbal and written communication skills.
• Relationship-building and problem-solving capabilities.
• Highly organized with the ability to manage multiple clients and deadlines. • Working knowledge of event planning tools, timelines, and budget controls

Preferred:

• Experience handling BFSI or corporate clients.
• Ability to suggest creative, innovative experiential marketing strategies.
• Track record of delivering outstanding client service across complex campaigns

Share your Resume on hr@futurecraftinfra.com and text me on 7038632749