Business Development & Client Acquisition – Service-Based BPO (Non-Sales Focus)

Location:

Employment Type:

Salary Range:

Role Overview:

not sales-driven

• Inbound customer care
• Chat/email support
• Complaint resolution
• App-based support for platforms like Swiggy, Zomato, OYO, Blinkit, etc.

Key Responsibilities:

• Identify and connect with companies in need of customer support outsourcing
• Build relationships with decision-makers in hospitality, food delivery, e-commerce, and tech sectors
• Pitch service-based BPO solutions tailored to client needs (no product sales)
• Coordinate onboarding and service-level agreements
• Collaborate with operations team to ensure smooth client handover and satisfaction
• Track market trends and suggest new service verticals (e.g., multilingual support, app chat handling)

Ideal Candidate Profile:

• Strong network in Kolkata’s startup, tech, and service sectors
• Prior experience in BPO, client servicing, or business development (non-sales)
• Excellent communication and negotiation skills
• Understanding of customer support workflows and KPIs
• Self-driven, with a knack for building trust and long-term partnerships