Business Counselor

Role Overview: As a Business Counsellor, your role involves a variety of responsibilities to ensure effective communication and engagement with parents interested in the preschool's programs. You will handle inbound and outbound calls, schedule appointments, maintain a database, and address queries and concerns to provide a positive and informative interaction with parents. Key Responsibilities: - Handle Inbound Calls: - Answer incoming calls from parents and other callers. - Provide information about the preschool's programs, curriculum, admission process, and facilities. - Address inquiries and concerns effectively, ensuring a positive and informative interaction. - Make Outbound Calls: - Proactively reach out to prospective parents to provide information about the preschool and encourage them to visit for a tour or open house. - Follow up on inquiries, applications, and admissions process. - Conduct follow-up calls with existing parents for feedback and to ensure satisfaction. - Appointment Scheduling: - Schedule appointments for school tours, parent-teacher meetings, and other events. - Coordinate with the relevant staff to ensure smooth scheduling and execution of appointments. - Maintain Database: - Update and maintain an accurate database of contacts, including parents" contact information, inquiries, and follow-up status. - Keep records of calls and note relevant information for future reference. - Handle Queries and Concerns: - Address and resolve parents" queries and concerns promptly. - Escalate complex issues to the relevant department or higher authorities when necessary. Qualifications Required: - Strong communication and interpersonal skills. - Ability to handle multiple tasks efficiently. - Good organizational skills and attention to detail. - Prior experience in customer service or counselling roles is preferred. (Note: No additional details of the company were included in the provided job description.),