Job
Description
Interactions Collaborate with the change, content, and engagement teams within the Service Adoption team to deliver complex, enterprise-wide technology adoption programs. Work across a matrixed organization across the global geography; taking into account cultural and time zone challenges. Be skilled at presenting information to key leaders and stakeholders individually or in a group End-User Change Management Support Identify and document the end user change management aspects related to the deployment and adoption of the product/s and services Support delivery of engaging narratives of the change user journey that capture audience attention. Use imagery to convey complex data insights and the change story in a relatable and impactful manner. Assist in developing product activation and adoption plans which are aligned with directives of key stakeholders Apply a product activation processes and tools to create a strategy to support adoption of the changes required by a project or initiative. Directly execute product activation processes and practices (change impact assessment, business case for adoption, communication, stakeholder management, lessons learned). Collaborate with the appropriate EY Technology functions and stakeholders to ensure the coordination, integration, and administration of all related work plans Identify potential points of contention for missed deliverables; create and implement strategies to mitigate shortfalls in timeline and budget Anticipate problems before they occur; define the problem or risk; identify possible causes; work with team to identify solutions; select and implement most appropriate solution Integrate product activation activities into end user change project plans Evaluate and ensure user readiness Adoption Support the tracking and interpretation of end user analytics and success metrics used for audience segmentation. Support the build and execution of campaigns in an optimized way across reflecting on success measures. Overall Management Maintain a broad perspective which encourages continual sharing of information for the benefit of the overall scope of the change programs managed Actively communicate with all team members, management, and stakeholders Assist with weekly stakeholder reporting, impacted user list creation. utilizing PowerPoint and Excel to enhance presentations, storytelling and data analysis. Utilise various functions of Microsoft Teams to create posts and cascade messages. Contribute to the development of the function (including personnel, processes, metrics, and collateral) To qualify for the role, you must have Education College degree in business or related technology field (Computer Science, Business Management, Communications, Organizational Change,etc.) Experience Approximately - 3 to 6 years of experience leading and management complex people side activation and adoption projects in a project or program management role Developing - product activation and adoption plans that include readiness assessments, stakeholder analysis, success metrics, and communications activities Previous project experience in the areas of end-user adoption, mobile solutions, security and/or Microsoft M365 products and services Strong communication skills, both written and verbal Excellent active listening skills Experience in establishing and maintaining active knowledge of the broad and complex technology estate across organisation Proficient in crafting effective, business-ready communications for senior stakeholders, both verbally and in writing Adaptable in the change storytelling approach, responding to audience feedback to enhance engagement and understanding. Problem solving and root cause identification skills Able to work effectively at all levels in an organization Must be a team player and able to work collaboratively with and through others Experience across the full project management lifecycle Demonstrate adaptability; maintaining a primary focus but also executing multiple project assignments with varying scope Experience with agile models and practices Consultative questioning, influencing and critical / innovative thinking skills Advanced interpersonal and stakeholder management skills Ability to manage remote staff across different locations, cultures, and time zones. Ideally, you ll also have PROSCI certification Experience with people focused adoption programs that enable business change through rigorous analysis using toolsets to determine impact and stakeholder readiness. We offer a competitive remuneration package where you ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.
