Job
Description
Role Overview: You will be responsible for coordinating and driving end-to-end cross-functional projects in collaboration with business stakeholders centrally and across markets. You will interact with senior stakeholders, including department heads and CXOs, to establish processes for customer communication and measure their effectiveness. Identifying and tracking metrics to evaluate customer experience, setting up processes for measurement and communication of customer sentiment, and developing product solutions to provide seamless experiences for customers will be part of your key responsibilities. You will also work closely with the customer support team on improving service and identifying high impact experiences. Key Responsibilities: - Coordinating and driving end-to-end cross-functional projects with business stakeholders - Interacting with senior stakeholders to establish processes for customer communication - Identifying and tracking metrics to evaluate customer experience - Setting up processes for measurement and communication of customer sentiment - Identifying high impact experiences and developing strategies to solve for them - Identifying market best practices and establishing industry benchmarks - Developing product solutions for seamless customer experiences - Formulating and running experiments to improve customer experience and reduce customer interactions - Working closely with the customer support team to improve service Qualifications Required: - Full-time Graduate from a Tier-1 Institute - 1-2 years of work experience - Experience in a related role or consulting preferred but not mandatory - Comfortable working with MS Excel and Powerpoint - Strong analytical skills, attention to detail, proactiveness, and ability to take ownership of projects About the Company: Our client is a fast-growing VC-backed on-demand startup focused on revolutionizing the food delivery industry. With a primary focus on customer experience, they ensure superfast deliveries in a seamless fashion for their customers. Their unique approach involves a smartphone-equipped delivery fleet guided by an app and custom-built routing algorithms. Operating in eight cities across India, they have raised substantial funding to support their growth. Join a team that values hyper-productivity, creativity, talent, ambition, smartness, passion, versatility, and focus. Curiosity and high performance are the norm in this startup environment. Please share your updated profile at poc@mquestpro.com. Role Overview: You will be responsible for coordinating and driving end-to-end cross-functional projects in collaboration with business stakeholders centrally and across markets. You will interact with senior stakeholders, including department heads and CXOs, to establish processes for customer communication and measure their effectiveness. Identifying and tracking metrics to evaluate customer experience, setting up processes for measurement and communication of customer sentiment, and developing product solutions to provide seamless experiences for customers will be part of your key responsibilities. You will also work closely with the customer support team on improving service and identifying high impact experiences. Key Responsibilities: - Coordinating and driving end-to-end cross-functional projects with business stakeholders - Interacting with senior stakeholders to establish processes for customer communication - Identifying and tracking metrics to evaluate customer experience - Setting up processes for measurement and communication of customer sentiment - Identifying high impact experiences and developing strategies to solve for them - Identifying market best practices and establishing industry benchmarks - Developing product solutions for seamless customer experiences - Formulating and running experiments to improve customer experience and reduce customer interactions - Working closely with the customer support team to improve service Qualifications Required: - Full-time Graduate from a Tier-1 Institute - 1-2 years of work experience - Experience in a related role or consulting preferred but not mandatory - Comfortable working with MS Excel and Powerpoint - Strong analytical skills, attention to detail, proactiveness, and ability to take ownership of projects About the Company: Our client is a fast-growing VC-backed on-demand startup focused on revolutionizing the food delivery industry. With a primary focus on customer experience, they ensure superfast deliveries in a seamless fashion for their customers. Their unique approach involves a smartphone-equipped delivery fleet guided by an app and custom-built routing algorithms. Operating in eight cities across India, they have raised substantial funding to support their growth. Join a team that values hyper-productivity, creativity, talent, ambition, smartness, passion, versatility, and focus. Curiosity and high performance are the norm in this startup environment. Pl
