Job
Description
As a Business Analyst at Citi's Operations Analytics team within the Citi AIM vertical, your role involves leveraging data analysis to enhance efficiency, reduce costs, and improve customer experience across the front and back office. You will work on optimizing contact center performance, automating processes, resolving customer issues, and supporting KYC operations. Your goal is to drive data-driven decision-making for operational improvements. **Key Responsibilities:** - Conduct in-depth analyses of current operational processes to identify inefficiencies and areas for improvement. - Utilize expertise in data management principles, SQL, SAS programming for data extraction, manipulation, and validations. - Comprehend process mapping and identify best automation steps in processes. - Design and develop workflows and automation logic using SAS, SQL, and Workflow tools. - Participate in testing and quality assurance to ensure high-quality solutions and successful project delivery. - Provide support to Senior Business Analysts in various project activities, including requirements gathering, process mapping, and documentation. - Effectively communicate with stakeholders, collaborate with cross-functional partners and teams. - Assist in documenting business processes, analyzing data, and preparing reports to support project decision-making. - Contribute to the development of solutions by assisting with testing, documentation, and training materials. **Qualifications:** - Work experience: 2-5 years with Masters as Educational background, 4-7 years with Bachelors as Education background - Strong analytical and problem-solving skills - Experience with process mapping and workflow automation tools - Technical Skills: Exposure in building solution designs using SQL, SAS, Xceptor, MS Excel, Tableau, and other BI tools - Coding Expertise in SAS & SQL, Autosys package - Excellent communication and interpersonal skills - Good understanding of the banking domain and banking products - Ability to multi-task effectively in a fast-paced environment - Proficient in MS Excel and PowerPoint By joining Citi, you will have the opportunity to grow your career, contribute to your community, and make a real impact. If you are passionate about leveraging data to drive operational improvements, this role at Citi may be the perfect fit for you.,
