Business Analyst - User Support and Helpdesk Management

Mizuho Global Services Pvt Ltd (MGS)

At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGS’s development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the baseline of every process and operation carried out at MGS.

What’s in it for you?

o Immense exposure and learning

o Excellent career growth

o Company of highly passionate leaders and mentors

o Ability to build things from scratch

Know more about MGS: -

https://www.mizuhogroup.com/asia-pacific/mizuho-global-services

Position:- Officer 2 - Business Analyst - user support and helpdesk management

Shift :- Singapore shift early morning

No of vacancy: - 1

Key Responsibilities:

1. To support and response to Signapore user inquiry about below operation considering the banking business background- loan guarantee credit limit management operation following the standard workflows and

   ACBS.

2. create or enhance user operation guide, FAQ for common inquiries from the users.
3. Communicate with related head office

   business analyst

   about necessary inquiries
4. Communicate with related head office & Singapore it developer about necessary inquiries especially relating to system incidents
5. Maintain standard

   workflow document of GCBS systems

6. Study backlog items and plan for necessary enhancements considering priority of the business.

7. Willing to travel for shorts business trips to Asia pacific offices especially Singapore when required.

Mandatory skills:

• Expertise in

  loan guarantee credit limit

• Business level proficiency in English verbal & written is mandatory as the staff is expected to read understand documents as well as respond and communicate with all levels within organisation
• Knowledge of

  ACBS

  system
• Understanding of

  banking product life cycle and the downstream requirement of transaction and financial data

• User training

  Uat and quality assurance support.

• Proficiency with Microsoft office suite of tools.
• Good Exp in business process management.

Qualification: -

Experience:- 3-5yrs relevant exp in business analyst with loanIQ & ACBS systems and intimate knowledge of banking systems infrastructure & banking operations.

Preferred candidate from central or harbour line under 20 kilometer Mumbai

Interested can share the updated cv in mgs.rec@mizuho-cb.com

Subject:- Officer 2 - Business Analyst - acbs & loan iq banking operation

current location:- ghansoli

current ctc:-

notice period:-

Address:

Mizuho Global Services India Pvt. Ltd,

11th Floor, Q2 Building Aurum Q Park, Gen 4/1,

Ttc, Thane Belapur Road, MIDC Industrial Area,

Ghansoli, Navi Mumbai- 400710.