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Business Analyst: ServiceNow

10 - 14 years

8 - 12 Lacs

Posted:3 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Skills: ServiceNow, ITIL, ITSM, Solution Analysis


Business Analyst with expertise in Requirement gathering, solutionanalysis and realize the changes in effective & efficient way. Havingin-depth understanding of the ITIL processes, hands-on expertise and deliveringprojects in the domain of IT.


Responsibilities:

  • Analyze complex business problems and determine an IT solution
  • Gather data and analyze business and user needs, In terms of Functional and Non-Functionals
  • Complete the requirement analysis to ensure that the solutions being designed are Available, Stable, Performant, Usable and Maintainable.
  • Work closely with Business, Architecture, Development and Testing teams in doing detailing the process and the solution
  • Enhancing the quality of IT products and services, analyzing data to inform business decisions, and finding technological solutions to business needs
  • Apply ITIL best practices to improve and streamline IT service management processes
  • Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools
  • With good understanding on the Technology evolution, SAAS solutions, advise the business in adapting to the right mix of fit for purpose solutions
  • Identifies opportunities for asset reuse that reduces overall solution cost and development time
  • Perform the validation of solutions is being built/realized, together with the business process Responsible
  • Together with the project team you put the solution into production and roll it out in the organization.


Requirements:

  • Bachelor's degree in Science/Engineering/Business Administration, or equivalent experience in related field
  • Minimum 10 years of IT experience and 4-8 years of experience as Business Analyst / Solution Analyst role
  • Strong knowledge on any one of the platforms/packages (Ex: ServiceNow)
  • Strong understanding of ITIL processes and ITOM model
  • Experience with ServiceNow ITSM, ITOM, and other relevant modules.
  • Good inter personal skills (Communication, Collaboration, Openness, Transparent..)
  • Strong written and verbal communication skills including technical writing skills


We are seeking a highly skilled and experienced Business Analyst withexpertise in ServiceNow, ITIL processes, and ITOM (IT Operations Management)model experience. The ideal candidate will have a strong background in theimplementation, migration, and maintenance of IT services and solutions.


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