Business Analyst: ServiceNow Colruyt It Consultancy India

10.0 - 14.0 years

8 - 12 Lacs

Hyderabad

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Skills: ServiceNow, ITIL, ITSM, Solution Analysis Business Analyst with expertise in Requirement gathering, solutionanalysis and realize the changes in effective & efficient way. Havingin-depth understanding of the ITIL processes, hands-on expertise and deliveringprojects in the domain of IT. Responsibilities: Analyze complex business problems and determine an IT solution Gather data and analyze business and user needs, In terms of Functional and Non-Functionals Complete the requirement analysis to ensure that the solutions being designed are Available, Stable, Performant, Usable and Maintainable. Work closely with Business, Architecture, Development and Testing teams in doing detailing the process and the solution Enhancing the quality of IT products and services, analyzing data to inform business decisions, and finding technological solutions to business needs Apply ITIL best practices to improve and streamline IT service management processes Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools With good understanding on the Technology evolution, SAAS solutions, advise the business in adapting to the right mix of fit for purpose solutions Identifies opportunities for asset reuse that reduces overall solution cost and development time Perform the validation of solutions is being built/realized, together with the business process Responsible Together with the project team you put the solution into production and roll it out in the organization. Requirements: Bachelor's degree in Science/Engineering/Business Administration, or equivalent experience in related field Minimum 10 years of IT experience and 4-8 years of experience as Business Analyst / Solution Analyst role Strong knowledge on any one of the platforms/packages (Ex: ServiceNow) Strong understanding of ITIL processes and ITOM model Experience with ServiceNow ITSM, ITOM, and other relevant modules. Good inter personal skills (Communication, Collaboration, Openness, Transparent..) Strong written and verbal communication skills including technical writing skills We are seeking a highly skilled and experienced Business Analyst withexpertise in ServiceNow, ITIL processes, and ITOM (IT Operations Management)model experience. The ideal candidate will have a strong background in theimplementation, migration, and maintenance of IT services and solutions.

Posted 10 hours ago

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Support Associate Infogrowth

5.0 - 10.0 years

12 - 15 Lacs

Chennai

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Seeking a Support Associate with 4+ years’ experience to manage user access, configure forms, implement SaaS enhancements, troubleshoot issues, and automate tasks using Python in a low-code environment. Required Candidate profile Experienced Support Engineer skilled in SaaS app support, form configuration, Python automation, and user troubleshooting. Strong problem-solver with cross-functional collaboration skills.

Posted 17 hours ago

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