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Livpure
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Business Analyst-Service

Business Analyst-Service

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Livpure

8 - 13 years

18 - 20 Lacs

gurugram

Posted:5 days ago| Platform:

Apply

Skills Required

it implementation salesforce implementation program management service operations customer engagement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Company: Livpure Pvt Ltd

Job Title: Business Analyst

Department: Service

Job Purpose:

Primary Job Responsibilities:

Salesforce Implementation:

Lead end-to-end Salesforce implementation and optimization projects across business units.
Collaborate with cross-functional teams to understand business needs and translate them into technical solutions.
Ensure seamless integration with existing systems and processes.

IT & Service Implementation:

Plan and execute IT service initiatives aligned with organizational goals.
Oversee implementation of new tools, platforms, and technology to enhance service delivery.

Program Management:

Drive large-scale service and technology programs from initiation to closure.
Manage project timelines, budgets, risks, and stakeholder communications effectively.
Monitor KPIs and ensure project outcomes are met as per defined objectives.

Customer Engagement & Retention:

Develop and execute strategies to improve customer experience and loyalty.
Engage proactively with customers to understand pain points and improve service touchpoints.

Strategy Development:

Contribute to the formulation of service strategies to support long-term business growth.
Identify process gaps and recommend improvements for better customer and operational outcomes.

Qualifications and Experience:

Bachelor's or Master's degree in Engineering, IT, Business Administration, or related field.
Minimum 8 years of experience in service operations, Salesforce and IT implementation, and program management.
Proven track record of managing large cross-functional projects and teams.
Strong understanding of CRM platforms, especially Salesforce.
Excellent leadership, stakeholder management, and communication skills.
Ability to think strategically and execute with precision in a fast-paced environment.

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Water Purification

Gurgaon

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Business Analyst-Service