Business Analyst

About the Role

We are seeking a proactive and detail-oriented Business Analyst to support our Loan Against Property (LAP) business. The ideal candidate will have prior experience working with a Loan Origination System (LOS) provider, with deep understanding of how LOS platforms are designed, configured, and optimized. You will work closely with internal stakeholders to define requirements, configure workflows, and ensure our lending journeys are smooth, compliant, and efficient.

Key Responsibilities

Loan Origination Platform Ownership

• Manage platform-level configurations for LAP journeys lead flows, form logic, data capture, rule setups, document workflows, and user roles.
• Collaborate with product, tech, and business teams to design origination workflows that balance credit policy, compliance, and user experience.
• Ensure clean and scalable implementation of underwriting rules and loan processing logic.

Business Analysis & Documentation

• Gather detailed requirements from credit, sales, operations, and risk teams.
• Translate requirements into structured documents BRDs, user stories, process flows, SOPs for platform implementation.
• Maintain up-to-date documentation for all workflows and platform configurations.

Testing & Rollout Support

• Lead UAT cycles for new workflows or rule changes, identify issues, and work with tech to close gaps.
• Ensure readiness of the origination platform before releases including regression testing and sanity checks.
• Provide post-launch support and training to internal users.

Stakeholder Coordination

• Serve as a key bridge between internal teams and platform/tech teams.
• Proactively suggest platform optimizations based on business pain points or user feedback.
• Track platform issues and enhancement requests to closure.

What Were Looking For

• 24 years of experience working with or at a Loan Origination System (LOS) provider.
• Strong understanding of LOS platform capabilities form engines, workflow builders, rule engines, integrations, and user management.
• Experience configuring lending journeys, especially for secured loans like LAP or Home Loans.
• Proficiency in writing clear and comprehensive documentation (BRDs, FRDs, SOPs).
• Ability to understand technical workflows, troubleshoot platform behavior, and coordinate with engineering/product teams.

Good to Have

• Exposure to secured lending policies (LAP, HL, LRD) and their operational flows.
• Familiarity with APIs, basic data structures, or third-party integrations (e.g., bureaus, KYC, legal).
• Strong communication and stakeholder engagement skills