Business Analyst : IT Operations Data

4 - 7 years

10 - 20 Lacs

Posted:None| Platform: Naukri logo

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Job Type

Full Time

Job Description

Your Role

Business Analyst IT Operations Data

Responsibilities

  • Translate real-world IT operations into structured formats

    : Collaborate with domain consultants to document multi-step execution flows for common and complex IT tasks in environments such as retail, financial services, and large enterprise IT.
  • Drive consultant collaboration and execution

    : Manage and coordinate work with external IT consultants and SMEs. Ensure delivery of high-quality, domain-rich content and maintain clear workflows and expectations to meet project goals and timelines.
  • Work across domains

    : Capture detailed task breakdowns involving ticketing, provisioning, incident response, monitoring, asset lifecycle, and system integrations - especially as they appear in operationally intense domains like retail.
  • Retail systems and workflows modeling

    : Identify and document IT processes related to retail-specific platforms like POS systems, workforce scheduling, inventory management, customer support platforms, and store operations.
  • Define system-level specifications

    : Partner with engineers to model how tasks execute across systems such as ServiceNow, Jira, Active Directory, SCCM, POS software, ERP systems (e.g., SAP), and cloud environments.
  • Create and validate structured task plans

    : Develop clear, reusable templates that define triggers, personas, systems involved, approvals, and automation patterns for common enterprise IT tasks.
  • Contribute to AI training data

    : Prepare labeled use cases and structured task flows to help train and validate AI models, ensuring clarity and real-world alignment.
  • Maintain process consistency and data quality

    : Establish internal standards for how IT workflows are modeled, and validate all outputs for consistency, completeness, and realism.

Must-have Requirements

  • 4-7 years of experience as a Business Analyst, IT Process Analyst, or System Analyst

    in IT operations or supporting enterprise applications.
  • Direct experience sourcing, managing, or working closely with external consultants or SMEs

    to deliver technical documentation or process maps.
  • Demonstrated experience supporting retail business systems

    such as POS, inventory, order management, CRM, or e-commerce platforms (e.g., Oracle Retail, SAP IS-Retail, Manhattan Associates).
  • Hands-on experience with enterprise platforms like

    ServiceNow

    , Jira, or BMC for IT operations or support ticketing.
  • Strong grasp of

    ITIL

    principles and operational IT processes across ITSM, ITOM, and ITAM domains.
  • Bachelors degree in Information Systems, Engineering, Computer Science, or a related field.
  • Ability to understand and contribute to structured formats like JSON or YAML for data modeling.
  • Strong attention to detail, especially in capturing system behavior, task flows, dependencies, and integrations.

Nice-to-Have Requirements

  • Prior experience working closely with AI, ML, or data engineering teams.
  • Experience documenting IT workflows or standard operating procedures for large-scale environments, particularly retail or multi-location businesses.
  • Exposure to data annotation, ontology, or taxonomy design in enterprise systems.
  • Familiarity with scripting or automation tools (Python, PowerShell, or RPA platforms).

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