Business Analyst

• Transformation skills (BA skills, Process Mapping, Data analysis and knowledge of SQL, Agile- experience with Agile Ways of Working, JIRA, Confluence)
• Cross functional Stakeholder Management (Business, IT, Data, Ops etc)
• Related Domain experience - Channels , Chatbot, CC ops

Knowledge:

• Strong business analysis, requirements gathering and design technique skills
• Change management and implementation management techniques and approaches
• Basic business reengineering knowledge

Experience:

• Relevant experience in a business analysis role working on complex projects across countries or regions
• Overall financial services industry knowledge with specific functional expertise
• Experience in business analysis, solution design, change & implementation or consulting activities
• Analytical and problem solving skills
• Ability to work independently and proactively
• Experience with running meetings over video or teleconference
• Knowledge of MS Office and business analysis tools
• Experience in Change Adoption processes - Plan and implement change intervention to enable smooth transition and embed changes and transition to business as usual, from requirements gathering, communications through to training the final user
• Experience with transformation changes design & initiation (D&I) are an advantage
• Experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects
• Effective communication, inter-personal and negotiating skills
• Proven ability to work across regions, senior stakeholders and business sponsors

What additional skills will be good to have

Capabilities

• Agile expertise
• Business Analysis & Design
• Business Case and Benefits Realisation
• Delivery at Pace
• Managing Change and Implementation
• Process Re-engineering
• Problem Solving and Critical Thinking
• Engaging with Customers, Stakeholders and Colleagues
• Working in a Dynamic Environment
• Working Responsibly

The following additional skills would be advantageous:

• Certified Business Analysis Professional (CBAP) If not held, you would be expected to work towards the qualification
• Agile Certifications
• Design Thinking

You ll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc. , We consider all applications based on merit and suitability to the role.