Business Analyst- Hospitality/ Healthcare

Job Title: Chief Business Analyst Hospitality

Location: Chennai

Department: Strategy / Business Development / Operations

Reports to: Top Management

Employment Type: Full-Time

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Job Summary:

The Chief Business Analyst (CBA) in the hospitality sector will play a critical role in shaping strategic direction by providing insights that drive operational excellence, customer experience enhancement, and revenue growth. This role leads all business analysis efforts across hotel operations, guest services, F&B, digital bookings, and customer engagement, aligning analytics with organizational goals.

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Key Responsibilities:

Lead and oversee all business analysis activities across hotel properties, restaurants, and digital platforms.

Evaluate occupancy trends, RevPAR, ADR, guest feedback, and F&B performance to drive actionable insights.

Analyze guest behavior, booking channels, loyalty programs, and service quality metrics.

Identify growth opportunities in room sales, ancillary services, and cost optimization.

Partner with revenue management, marketing, operations, and finance to develop data-driven strategies.

Conduct feasibility studies and cost-benefit analyses for new projects (e.g., new property openings, renovations, tech upgrades).

Standardize reporting frameworks and dashboards for management and department heads.

Manage data governance, ensure data accuracy, and implement best practices in data analytics.

Mentor a team of business cost contollers and develop a high-performance culture.

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Requirements:

Education & Experience:

Bachelor’s degree in Hospitality Management, Business, Finance, or related field (Master’s or MBA preferred).

10+ years in business analysis or strategic planning roles, preferably in hotels, resorts, or travel sectors.

Proven experience in leading cross-functional analysis projects in hospitality environments.

Skills:

Deep understanding of hospitality KPIs (RevPAR, ADR, Occupancy, GOP, etc.).

Proficient in tools like Opera PMS, Salesforce, POS systems, Excel, Power BI, and Tableau.

Excellent storytelling and presentation skills for executive-level audiences.

Strong knowledge of guest experience mapping and operational workflows.

Leadership experience with a track record of coaching and team development.

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Preferred Qualifications:

Familiarity with luxury, lifestyle, or boutique hotel operations.

Certification in CBAP, PMP, or Lean Six Sigma.

Experience in both on-property and corporate hospitality environments.