Business Analyst

Job Description

Role & responsibilities 1. Gather detailed requirements for businesses (projects, system enhancement requests, availability and disaster recovery requirements, capacity requirements, etc.). Create detailed documentation of business requirements, processes, and solutions. Analyze data to identify trends, patterns, and insights that inform business decisions. Execute intra departmental communication and improvement activities to ensure maximum alignment of the IT with business priorities and facilitate demand capturing. Build an overall demand pipeline on an annual basis as well as in an ongoing basis (mapped against annual plan). Maintain a project priority roadmap aligned with business priority, IT capacity, technical dependencies and ongoing project portfolio under the guidance of Demand Manager Capture new demand in a structured manner having high quality of demands scope and specification in order to have a consistent basis for estimation and scheduling of the implementation. Conduct timely and accurate reporting of all IT demand related issues to Demand Manager. Develop dashboards and regular reports to create transparency and tracking of change requests and projects. Develop and document business process models to illustrate current and future states. Propose and design technical and process solutions that meet business needs and objectives. Work with IT and other departments to implement solutions and ensure they align with business goals. Communicate findings, recommendations, and project updates to stakeholders and executives. Participate in testing and validating new systems and processes to meet business requirements. Identify opportunities for process improvements and contribute to ongoing optimization efforts. Preferred candidate profile 1. Extensive Experience in retail and supply chain industry with insight and understanding of retail technologies and trends Demonstrable experience in managing IT portfolio or Program management office Expert-level knowledge of project and change management and associated methodologies, techniques, processes and approaches Relevant certification such as PMP is desired Strong analytical & problem-solving skills with ability to with an ability to think tactically as well as strategically while leading cross functional teams Ability to manage stakeholder relationships and to work collaboratively with cross-functional teams /business. Excellent leadership and communication skills with ability to present and communicate effectively with both technical and non-technical audience Ability to manage multiple tasks, deadlines and resolution of issues Strong analytical and problem-solving skills. Proficiency in data analysis tools and techniques. Experience with business process modelling and documentation tools.