Business Analyst

Dear Applicant,

Business Analyst

If this opportunity interests you, please share your updated resume to [HIDDEN TEXT]with below details.

Total Experience:

Relevant Experience:

Current CTC:

Expected CTC:

Notice Period:

Business Analyst

Experience: 7+ years

Location: Bangalore

About the Role

Business Analyst

You will partner with technical teams, service owners, and business stakeholders to design scalable, efficient, and standardized processes that drive service quality and customer satisfaction.

Key Responsibilities

Process Management

• Analyze existing

  IT and business processes

  across service delivery, project delivery, and operational support functions.
• Support Design and document

  optimized, future-state processes

  aligned with ITIL, ISO, or internal operational frameworks.
• Create and maintain

  process documentation

  across all hierarchical levels (value stream ? end-to-end ? subprocess ? activity level ? SOP level).

Process Mapping & Modeling

• Create detailed process maps and workflows using

  BPMN standards

• Ensure all process documentation is stored and version-controlled in a central repository, accessible and consistent across teams.

Operational Excellence & Continuous Improvement

• Identify opportunities for

  process automation

  , simplification, and optimization to enhance IT service performance.
• Support

  continuous improvement initiatives

  , leveraging data and KPIs to measure outcomes and drive efficiency gains.
• Collaborate with IT operations, delivery, and PMO teams to embed a

  continuous improvement mindset

  into daily practices.

Stakeholder & Change Management

• Work closely with

  technical stakeholders

  , service managers, and business leaders to gather requirements and validate process changes.
• Facilitate workshops and stakeholder sessions to analyze pain points, define improvements, and ensure alignment.
• Support

  change management activities

  , including impact assessments, communication plans, and training materials to drive adoption.

Reporting & Governance

• Establish reporting mechanisms to track process performance and compliance.
• Support governance and audit activities by ensuring documentation and process controls are up-to-date.

Qualifications & Experience

• Experience:

  710+ years experience as a

  Business Analyst

  or

  Process Analyst

  within an

  IT services, consulting, or technology organization

  .
• Proven ability to

  design, document, and improve IT and operational processes

  using BPMN
• Solid understanding of

  Lean processes

  ,

  service delivery models

  , and

  process hierarchies

  .
• Experience leading

  continuous improvement

  or

  Lean/Six Sigma

  initiatives in an IT or service delivery context.
• Strong stakeholder management and communication skills across technical and business audiences.
• A proactive,

  can-do attitude

  with the ability to work independently and drive outcomes in a dynamic environment.

Preferred Skills & Certifications

• Familiarity with

  automation tools

  ,

  service management platforms (e.g., ServiceNow)

  , or

  process orchestration technologies

  .
• Excellent analytical, problem-solving, and documentation skills.
• Strong facilitation skills for workshops and process reviews.