Business Analysis Specialist

Top 10 Global Services Firm is seeking Business Analysis Specialist for our Business Process Outsourcing (BPO) Practice.

The Company

The Opportunity

For more than 30 years, our Business Process Outsourcing team has implemented the processes and technologies for our major Insurance clients that bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity, and strengthen cash flow to help our customers stay competitive and improve member satisfaction.

In these roles, you will be responsible for:

• Analyses business requirements and creates software design for at least one major sub-system.
• Develops high-level specifications at the modular sub system.
• Participates in client/ external interactions on technical matters.
• Understands the client projects, confirms the feasibility of the automation for the processes in scope, and defines the stages needed to develop automation.
• Understand the client requirement by studying the business process and SOP documents.
• Prepares flow charts and systems diagrams to assist in problem analysis.
• Evaluate processes and provide recommendations for automation enhancements.
• Support full lifecycle implementation of the RPA project including Analysis, documentation, User manual creation training and Post implementation support.
• Experience in both Waterfall and Agile methodology.
• Identify tasks with automation potential together with production teams and customers and implement automation with RPA and other applicable technologies.
• Participate in interactions with customers as a subject matter expert.
• Collecting, analyzing, and interpreting information in a logical and coherent manner.
• Preparing business cases, feasibility studies, Functional specifications, and requirements statements.
• Process Mapping and Documentation / Liaise with relevant stakeholders to review possible improvements to processes and procedures.
• Ensure that the relevant groups are fully briefed with respect to requirements relating to support and change management.

Preferable Skills for this role include:

Technical skills

• 4 to 6 years of experience as BA across HR, Healthcare, Life, Finance, Banking domains

• 4 to 6 years of experience in eliciting and documenting requirements.

• At least 4 years of experience in Agile methodology. Preferably SCRUM master.

• At least 2 years of hands on experience with MS Visio or equivalent.

• At least 1 years of experience in preparing training/user manuals.

• At least 1 year of experience in managing BAs and lead elicitation process.
• Experience with JIRA, DevOPs, Captivate, Snagit, SAP.
• Experience in working on any Automation tool - AA or UI Path is preferable.
• Minimum knowledge on GenAI concepts

Desired Skills:

• Good written and oral communication skills with fluency in written and spoken English.
• Domain Knowledge: Finance (F&A), Healthcare, Banking & Life Insurance

Preferences:

• Graduate degree (preferably IT with .net knowledge)