As a Cloud Engineering Specialist at BT, you will have the opportunity to be part of a team that is shaping the future of communication services and defining how people interact with these services. Your role will involve fulfilling various requirements in Voice platforms, ensuring timely delivery and integration with other platform components. Your responsibilities will include deploying infrastructure, networking, and software packages, as well as automating deployments. You will implement up-to-date security practices and manage issue diagnosis and resolution across infrastructure, software, and networking areas. Collaboration with development, design, ops, and test teams will be essential to ensure the reliable delivery of services. To excel in this role, you should possess in-depth knowledge of Linux, server management, and issue diagnosis, along with hands-on experience. Proficiency in TCP/IP, HTTP, SIP, DNS, and Linux tooling for debugging is required. Additionally, you should be comfortable with Bash/Python scripting, have a strong understanding of Git, and experience in automation through tools like Ansible and Terraform. Your expertise should also include a solid background in cloud technologies, preferably Azure, and familiarity with container technologies such as Docker, Kubernetes, and GitOps tooling like FluxCD/ArgoCD. Exposure to CI/CD frameworks, observability tooling, RDBMS, NoSQL databases, service discovery, message queues, and Agile methodologies will be beneficial. At BT, we value inclusivity, safety, integrity, and customer-centricity. Our leadership standards emphasize building trust, owning outcomes, delivering value to customers, and demonstrating a growth mindset. We are committed to building diverse, future-ready teams where individuals can thrive and contribute positively. BT, as part of BT Group, plays a vital role in connecting people, businesses, and public services. We embrace diversity and inclusion in everything we do, reflecting our core values of being Personal, Simple, and Brilliant. Join us in making a difference through digital transformation, and be part of a team that empowers lives and businesses through innovative communication solutions.,
Change Management Associate Job Req ID: 47400 Posting Date: 18 Jul 2025 Function: Service Unit: Business Location: DLF IT Park,Phase II, IIF/1, Kolkata, India Salary: competitive Job Req ID: 47400 Function: Service Location: Kolkata Career Grade:'F' External Closing Date: 23-July-25 Why this job matters The overall objective of the Change Management - Associate is to update the tool and coordinate with all stakeholders - where the role is in the bid/requested/approved. Standardised processes and procedures are used for efficient and prompt handling of changes. All changes to service assets and configuration items are recorded in the Configuration Management Database (CMDB). What you’ll be doing To apply a structured methodology and lead change management activities. Assess the change impact. Owns the change ticket from the time it is raised through closure. Complete change management assessments. Create change management strategy. Identify, analyse, and prepare risk mitigation tactics. Identify and manage anticipated resistance. Consult and coach project teams. Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan. Validate the end user impact and precautions to manage the worst-case scenario if happening with a proper back out plan. Acting as point of escalation for day-to-day schedule slips as required to bring the change back to schedule. Concluding Change meeting(s), where affected parties as notified those changes are schedule, approved, rejected, etc. Reviewing failed and cancelled changes to identify the cause for the failure or cancellation to ensure that no outstanding issues exist that require additional attention and ensuring that those issues are resolved/addressed by the appropriate individuals. Ensuring required business and technical assessment information are updated. Ensuring all documents required for getting a Change fully approved, are updated in the change. Similarly, for the successful closure of the Change. Communicating indecencies and deficiencies related to the process to the process owner. Monitor that change records are closed within criteria. Monitor those problems encountered during the implementation of a change are properly documented in the change records. The skills you’ll need Information Management Communication Technology Implementation Continuous Improvement Problem Solving Service Level Agreement Management IT Operations Cloud Computing Customer Relationship Management Technical Support Incident Management Escalation Management Decision Making Project/Programme Management Growth Mindset Quality Assurance Inclusive Leadership Our leadership standards Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best. With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
As a Culture Specialist at BT, you will play a crucial role in leading the definition, deployment, management, and ongoing maintenance of Culture and Employee Experience frameworks and programs. Your primary focus will be on driving employee experience and implementing the desired culture and behaviors across the organization. You will be responsible for deploying cultural initiatives, coordinating and managing cultural programs, events, and initiatives to create a work environment that fosters the desired culture. Gathering feedback from users and stakeholders will be essential to refine the Culture and Employee Experience frameworks and programs while measuring outcomes. To excel in this role, you will need to create values, expectations, and practices that guide the actions of the organization. Utilizing various practices, processes, and tools to understand employee perceptions of work and designing interventions to enhance employee engagement will be key aspects of your responsibilities. Additionally, you should be able to articulate current business performance and leverage people levers to enhance productivity. Developing a clear business case that outlines context, insight, proposal, and a method to evaluate the impact of interventions will be part of your role. You will also be required to collect and interpret data to uncover patterns and trends and manage changes and developments within teams and the wider organization. At BT, we value diversity and inclusion. We encourage individuals from all backgrounds to apply, even if you do not meet every single requirement listed in the job description. We are committed to creating a workplace where everyone can thrive and contribute positively. If you are excited about this role and believe you can make a difference, we welcome your application. Join us at BT and be part of a team dedicated to fostering an inclusive, innovative, and engaging work environment where every employee can thrive. Together, we can empower our people to deliver exceptional results for our customers and communities while building meaningful connections and making a positive impact.,
As a Talent & Performance Specialist at BT, located in Bengaluru or Gurugram, you will be a vital part of the People & Culture Team dedicated to creating an inclusive, innovative, and engaging work environment where every employee can thrive. Your role involves attracting, developing, and retaining top talent to ensure the workforce is equipped with the necessary skills and support to drive the business forward. By championing diversity & wellbeing, promoting continuous learning, and delivering value for the organization, you will empower individuals to achieve exceptional results for customers and communities. You will work closely with the Product Owner to define, deploy, and manage Performance & Talent products and programs across the organization. Your responsibilities will include implementing Performance & Talent strategies, driving key business-as-usual activities, overseeing the performance cycle, assuring performance processes, reviewing performance data, driving talent assessment programs, and analyzing talent data. To excel in this role, you should have the ability to identify, develop, and retain talented employees effectively, create an environment that maximizes employee performance, develop leadership competencies, facilitate talent review programs, monitor and enhance mobility processes, and articulate business performance while leveraging people levers for productivity improvement. Additionally, you should be capable of developing clear business cases that outline context, insights, proposals, and methods to evaluate intervention impacts. At BT, we value diversity and inclusivity. We encourage individuals from all backgrounds, including women, people with disabilities, LGBTQ+, neurodiverse individuals, and those from ethnic minority groups, to apply for roles within our organization. Even if you do not meet every single requirement listed in the job description, we welcome your application as we are committed to building a diverse and authentic workplace where everyone can thrive. If you require any reasonable adjustments during the selection process or wish to discuss flexible working arrangements, we are here to support you. Your unique experiences and perspectives are valuable to us, and you may just be the right candidate for this role or other opportunities within our team.,
IP Transport Design Professional Job Req ID: 44535 Posting Date: 25 Sept 2025 Function: Software Engineering Unit: Networks Location: Adarsh Palm Retreat, Bellandur, Bengaluru, India Salary: competitive Why this job matters The Network Engineering Professional supports the delivery of engineering activities that contributes client technical requirements, deploying optimal networking and connectivity solutions that enable clients and the enterprise to achieve their operational and business goals. Job Responsibilities Responsible for the completion of build, support or investigation of problems using department instructions, tools and process as a guide. Responsible for ensuring that all IP transport equipment is relevant to today’s requirements, but also follows the live network roadmap in terms of product and vendor selection. Maintaining SLA’s where practical and in the event that an SLA is not met, working to achieve the earliest resolution. Identify technical solutions which will avoid repeated raising of work packages for similar problems, plan their potential implementation assess their impact and make the agreed changes. Develop additional areas of knowledge and expertise to widen the overall Test Facility understanding and how all technical components work together, being recognised as a technical expert in multiple areas. Define the proactive work required in order to maintain the test estate in order that it is usable by the wider integration, test and development communities driving improvements in the team’s working and technical methods. Work using local processes as a guide and implement changes in order to improve the process. Represent the team as an owner of the process. Configure and troubleshoot PKI CA certificates systems for secure authentication and communication. Responsible to abide by and maintain company Health and Safety policy.Responsible for guiding Environment Manager’s on the IP Transport detail for each requirement. Responsible for the tech labs relationship with the Service Architecture and Operational design teams, to ensure live alignment in labs. Skills required for the job Intermediate level relevant knowledge of IP Transport. Either have passed Cisco CCNP, Juniper JNCIP or Nokia NRS-2 have demonstrable equivalent knowledge and experience, Solid experience in CheckPoint/Fortinet Firewall product families. Energy passion and commitment. Excellent breadth of knowledge of other technical areas of work; e.g. Core, RAN, IP or VASI, Network Support, Facility Services Able to fully describe the key elements of a mobile network and understand how the components function and interact. Understand the detail of how a call is made and received over the network and the systems it touches en route. Very good knowledge of the Testing and Project Life-cycles. Significant experience of Operation & Maintenance. An ability to understand and assimilate technical jargon. Able to interpret and implement complex transport designs within test and proof of concept networks. Technical experience implementing interior routing protocols such as Integrated IS-IS and OSPF. Technical experience with internet routing and architecture (BGP4) and able to implement into a service provider network Experienced with Quality of Service (DiffServ, HQoS, MPLS EXP) and able to implement QoS policies within a converged voice and data network. Technical experience implementing MPLS layer 3 technologies, primarily within a Juniper MPLS network. Technical experience implementing modern and legacy Data Centre and LAN switching technologies, primarily within a Cisco LAN switched environment (Cat6k, Nexus 7k). An in depth knowledge is required in the operation of the Network infrastructure and an overall general knowledge of IT & Networks. Ability to influence network designs. Engineering, Science or IT based degree or equivalent experience Ansible Automation Mobile Backhaul Networking
Customer Solutions Design Practitioner Job Req ID: 51600 Posting Date: 26 Sept 2025 Function: Software Engineering Unit: Business Location: 9th & 10th Flr, Gurugram Info , Gurugram, India Salary: Comoetitive Job Req ID: 51600 Why this job matters The Customer Solutions Design Practitioner delivers end-to-end technical designs, ensuring that business requirements are successful translated into deliverable solutions, which meet customer needs whilst considering the impact of those solutions on all technical and business areas. What you’ll be doing 1. Captures detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies. 2. Executes the technical direction and delivers optimum solution design for customers. 3. Reviews and validates both new developments and in-life products and services, ensuring full integration across all aspects. 4. Contributes to the improvement of design and delivery capabilities for end-to-end technical solutions. 5. Delivers customer solution design engagement and statement of work creation, including any 3rd party deliverables. 6. Executes customer migration planning and implementation. 7. Supports on impact assessments and design documentation updates. 8. Supports all parties throughout the project lifecycle to determine the optimum solution design for customers. 9. Resolves solution and service issues, leads root cause analysis, troubleshooting and escalation. 10. Undertakes the delivery of performance and process improvements. 11. Develops and shares with team knowledge on emerging trends and changes in customer solution design. 12. Supports the implementation of ways to improve working processes within the area of customer solution design through data analysis to identify issues and areas of improvements. The skills you’ll need Troubleshooting IT Service Delivery Decision Making Root Cause Analysis Growth Mindset Risk Management Negotiation Commercial Acumen Solution Design Customer Relationship Management Inclusive Leadership Proposal Development Business Process Improvement Solution Architecture Our leadership standards Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best. With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Customer Service Support Advisor Job Req ID: 49709 Posting Date: 25 Oct 2025 Function: Business Services & Operations Unit: Finance & Business Services Location: Building No 14 Sector 24 & 25A, Gurugram, India Salary: Competitive Why this job matters The Sales Advisor 2 assists as an advisory team member, applying processes and procedures in the sale of contracts and BT Solutions, following business targets associated with customer renewal contracts and other revenue-generating activities with some supervision. What you’ll be doing 1. Assists in activities to support the expansion of the existing customer bases, lead generation across website and calls and the usage of BT's products and services, adhering to guidelines and general function policy with some supervision. 2. Performs technical reviews of documentation, administration procedure and filing processes with some supervision. 3. Develops a working level understanding of the assigned customer area processes and follows existing procedures to solve issues. 4. Assists with the creation of custom reporting, metrics, data analysis such as information on customer ordering history and buying patterns, within guidelines and with some supervision. 5. Refers any issues outside of procedures to a more senior sales advisory professional. The skills you’ll need Collaboration Negotiation Contract Management Customer Service Relationship Building Requirements Analysis Customer Relationship Management Solution Selling Decision Making Growth Mindset Customer Experience Inclusive Leadership Our leadership standards Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best.
Customer Service Support Advisor Job Req ID: 49709 Posting Date: 25 Oct 2025 Function: Business Services & Operations Unit: Finance & Business Services Location: Building No 14 Sector 24 & 25A, Gurugram, India Salary: Competitive Why this job matters The Sales Advisor 2 assists as an advisory team member, applying processes and procedures in the sale of contracts and BT Solutions, following business targets associated with customer renewal contracts and other revenue-generating activities with some supervision. What you’ll be doing 1. Assists in activities to support the expansion of the existing customer bases, lead generation across website and calls and the usage of BT's products and services, adhering to guidelines and general function policy with some supervision. 2. Performs technical reviews of documentation, administration procedure and filing processes with some supervision. 3. Develops a working level understanding of the assigned customer area processes and follows existing procedures to solve issues. 4. Assists with the creation of custom reporting, metrics, data analysis such as information on customer ordering history and buying patterns, within guidelines and with some supervision. 5. Refers any issues outside of procedures to a more senior sales advisory professional. The skills you’ll need Collaboration Negotiation Contract Management Customer Service Relationship Building Requirements Analysis Customer Relationship Management Solution Selling Decision Making Growth Mindset Customer Experience Inclusive Leadership Our leadership standards Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best.
Customer Solution Design Professional Job Req ID: 52616 Posting Date: 30 Oct 2025 Function: Architecture Solution and Design Unit: Business Location: Marathahalli Outer Ring Road, , Bengaluru, India Salary: Competitive Why this job matters The Customer Solutions Design Professional supports the creation of end-to-end technical designs and solutions which meet customer needs. What you’ll be doing 1. Supports the capture of business requirements and translates it into high quality technical solutions using standard solution approaches. 2. Contributes to resolve issues that arise during design. 3. Supports in the design of solutions based on specific requirement using standard approaches in line with the wider technical strategy or roadmap. 4. Designs solutions that are scalable, adaptable, and cost effective in line with business needs and manage the integration of the design. 5. Ensures that own designs adhere to architectural principles and policies. 6. Performs root cause analysis for issues in relation to designs. 7. Supports change management, impact assessments and design documentation updates. 8. Provides in-life support for issues related to a specific solution or root cause analysis support for designs. 9. Supports the implementation of ways to improve working processes within the area of customer solution design. The skills you’ll need Troubleshooting Business Strategy Technology Integration Decision Making Requirements Analysis Root Cause Analysis Requirements Gathering Growth Mindset Negotiation Business Analysis Commercial Acumen Solution Design Technology Migration Inclusive Leadership Proposal Development Our leadership standards Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best.
Customer Solution Design Professional Job Req ID: 52616 Posting Date: 30 Oct 2025 Function: Architecture Solution and Design Unit: Business Location: Marathahalli Outer Ring Road, , Bengaluru, India Salary: Competitive Why this job matters The Customer Solutions Design Professional supports the creation of end-to-end technical designs and solutions which meet customer needs. What you’ll be doing 1. Supports the capture of business requirements and translates it into high quality technical solutions using standard solution approaches. 2. Contributes to resolve issues that arise during design. 3. Supports in the design of solutions based on specific requirement using standard approaches in line with the wider technical strategy or roadmap. 4. Designs solutions that are scalable, adaptable, and cost effective in line with business needs and manage the integration of the design. 5. Ensures that own designs adhere to architectural principles and policies. 6. Performs root cause analysis for issues in relation to designs. 7. Supports change management, impact assessments and design documentation updates. 8. Provides in-life support for issues related to a specific solution or root cause analysis support for designs. 9. Supports the implementation of ways to improve working processes within the area of customer solution design. The skills you’ll need Troubleshooting Business Strategy Technology Integration Decision Making Requirements Analysis Root Cause Analysis Requirements Gathering Growth Mindset Negotiation Business Analysis Commercial Acumen Solution Design Technology Migration Inclusive Leadership Proposal Development Our leadership standards Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best.