Business Analysis Advisor

As a Business Process Analyst at our company, you will play a crucial role in driving operational efficiency and digital transformation initiatives. Your responsibilities will include: - Collaborating with Account Leaders and Delivery Managers to understand operational challenges and improvement opportunities. - Analyzing current processes, identifying inefficiencies, and proposing automation or optimization solutions using internal platforms such as Microsoft Power Platform and M365 Copilot. - Creating compelling business cases with ROI analysis, cost-benefit evaluation, and risk assessment to support project initiation and funding. - Driving the approval process with internal governance teams, ensuring alignment with compliance, audit, and transformation goals. - Leveraging internal tools and digital assets to design and implement scalable solutions that enhance delivery and operational performance. - Defining KPIs, tracking project outcomes, and reporting progress to leadership and stakeholders. Key Skills & Qualifications: - Proven experience in business analysis, process improvement, or digital transformation within a BPS or shared services environment. - Strong understanding of operational metrics, efficiency levers, and cost optimization strategies. - Ability to translate business pain points into technical or process solutions. - Experience with Microsoft Power Platform, M365 Copilot, or similar internal automation tools. - Excellent skills in stakeholder management, communication, and influencing across cross-functional teams. - Proficiency in creating business cases, financial models, and project charters. - Familiarity with compliance, audit trail, and governance frameworks. - Bachelor's degree in Business, Operations, or related field; MBA or equivalent is a plus. Preferred Attributes: - Experience working in a global delivery model. - Exposure to Life and Annuity Insurance or similar domains is a plus. - Certification in Lean Six Sigma, CBAP, or Agile methodologies is desirable. Please note that the company is focused on driving operational excellence through digital transformation and stakeholder engagement in a collaborative and dynamic work environment.,