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Business Advisory Senior Analyst

Business Advisory Senior Analyst

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Accenture

5 - 8 years

8 - 13 Lacs

hyderabad

Posted:3 hours ago| Platform:

Apply

Skills Required

customer operations training customer support qa testing jira management consulting project management business advisory business strategy business analysis strategic planning servicenow strategy consulting corporate planning corporate strategy

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Skill required: Next Generation Customer Operations - Training and Performance Support

Designation: Business Advisory Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do?

Coordinates and oversees training for operations and new joiner orientation. Position also promotes a team-oriented environment through people development strong leadership, continuous improvement and cross-functional support.

Primary responsibility is to ensure that coaching training and mentoring as well as domain expertise on Client specified processes users and customer service

Work with Training Lead to produce plans to meet training and development needs and manage training delivery measurement and follow-up as necessary

Monitor measure and report on employees training and development plans and achievements within agreed formats and timescales

Ensure that the current knowledge is updated regularly through huddles monitoring etc.

Ensure that training content is kept up to date based on client feedback

What are we looking for?

This will be based in Hyderabad Client office

Must be flexible to work in Night shift between 8 PM (CT) – 4.00 AM (IST) including weekends and holidays (It's a 5-day working day week which may include weekends)

Minimum of 2 years of customer support experience

Minimum of 1 year of training experience

Experience working within training role

Excellent communication and interpersonal skills

Strong organizational and administrative skills

Roles and Responsibilities:

Well-developed analytical skills and the ability to provide clarity to complex issues and synthesize substantial amounts of information

Familiarity with issue tracking tools (e.g., Jira, ServiceNow) and labeling/annotation user interfaces.

Understanding of priority/severity frameworks and classification schemas.

Experience in QA testing, triage, bug reproduction, or labeling workflows.

Understanding of GenAI concepts (prompt engineering, LLM behavior, model evaluation) and popular GenAI tools (ChatGPT, Claude, Gemini, etc.).
Qualification Any Graduation

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Business Advisory Senior Analyst