Bus & Technology Delivery Senior Analyst

 About The Role  

Skill required: Marketing Operations - Campaign Management

Designation: Bus & Technology Delivery Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years

What would you do? Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designThe planning, executing, tracking and analysis of direct marketing campaigns. These tasks span the entire lifecycle of a marketing campaign, from inception to launch to evaluation of result.

What are we looking for? ?5-6 Years of Experience in People Management?Basic knowledge of Google office tools or equivalent (Google Docs, Sheets, Slides, Gmail)?Excellent written communication and organizational skills?Ability to develop and deliver client-focused solutions to customer needs through on-going, superior support interactions?Critical thinking and strong problem-solving skills - able to investigate and follow-up appropriately, or make judgments and escalate when necessary?Comfortable with a rapidly changing environment?Ability to learn, retain and apply large amounts of product, procedure, policy, and system information?Ability to adapt and adjust communication style when dealing with customers with different cultures and practisesDigital Marketing

Roles and Responsibilities: ?Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort?Oversee day-to-day operations?Monitor team performance and report on metrics?Recognize top performance and reward accomplishments?Focus on skill enhancement and career development of direct reporters?Review daily updates with the team on progress made on metrics?Queue management, ensuring SLAs are met, completing RCAs on misses with action plan?Stakeholder management (Internal & External)?Prepare and lead quarterly/monthly/weekly business reviews with client on operational performance and improvements?Flexible in handling ad hoc tasks without impacting core job?Analyse volume trends and optimize staffing and shifts accordingly?Conduct skill/Ops interviews for analysts?Be an innovation scout?Able to implement lean methodologies, wherever applicable?Successfully undertake regular product and process tests to ensure knowledge meets clients requirement for support?Deliver the performance review to the team members on a monthly basis and document them accordingly, as per requirements agreed?Responsible for any PIPs (Performance Improvement Plans) and PEP(Performance Excellence Plan), Coaching sessions, etc.

Work closely with Quality Team to ensure continuous improvement on individual and program level?Work directly with the client support teams to resolve all internal consults, resolve customer escalations and manage customer communications for service outages or known issues
 Qualification 
Any Graduation