BT INS - IVR-IVA Designer

4 - 9 years

10 - 20 Lacs

Posted:10 hours ago| Platform: Naukri logo

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Work Mode

Hybrid

Job Type

Full Time

Job Description

VR/IVA Designer

  • Experience gathering IVR/A requirements from business, operations and telephony SMEs.
  • Familiar with conversational AI/NLU tooling (Lex, Dialogflow, Kore.ai, etc.).
  • Write IVR scripts considering business, CX, and compliance requirements.
  • Prepare detailed call flow specs for developers.
  • Experienced in enhancing and migrating the IVR experience from one platform to another (e.g., Avaya to Genesys) and understand conversation design.

Tech/ Tools Skills : Should have solid hands-on experience in Design Collaboration tools (Mural/Miro/PPT/Visio)

Preferred candidate profile

People with Insurance Industry Experience is Mandatory.

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Professional Services

London

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