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BT INS - IVR-IVA Designer EY

4.0 - 9.0 years

10 - 20 Lacs

kolkata, chennai, bengaluru

Hybrid

VR/IVA Designer Experience gathering IVR/A requirements from business, operations and telephony SMEs. Familiar with conversational AI/NLU tooling (Lex, Dialogflow, Kore.ai, etc.). Write IVR scripts considering business, CX, and compliance requirements. Prepare detailed call flow specs for developers. Experienced in enhancing and migrating the IVR experience from one platform to another (e.g., Avaya to Genesys) and understand conversation design. Tech/ Tools Skills : Should have solid hands-on experience in Design Collaboration tools (Mural/Miro/PPT/Visio) Preferred candidate profile People with Insurance Industry Experience is Mandatory.

Posted 21 hours ago

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