BT Customer Solutions Design Professional

As a Customer Solutions Design Professional, your role is crucial in supporting the creation of end-to-end technical designs and solutions that effectively meet customer needs. You will play a key role in translating business requirements into high-quality technical solutions using standard approaches, contributing to issue resolution during the design phase, and designing scalable, adaptable, and cost-effective solutions aligned with business needs. Your responsibilities will include designing solutions based on specific requirements, ensuring integration with the wider technical strategy, adhering to architectural principles and policies, conducting root cause analysis for design-related issues, and supporting change management and documentation updates. Additionally, you will provide in-life support for solution-related issues and contribute to process improvement initiatives within customer solution design. To excel in this role, you will need a diverse skill set that includes troubleshooting, business strategy, technology integration, decision-making, requirements analysis, root cause analysis, requirements gathering, growth mindset, negotiation, business analysis, commercial acumen, solution design, technology migration, inclusive leadership, and proposal development. Our leadership standards emphasize the importance of leading inclusively and safely, owning outcomes that benefit the organization, delivering value for customers, demonstrating commercial acumen, embracing a growth mindset, and building future-ready teams that drive organizational growth and success. Join us in this exciting opportunity to make a meaningful impact by designing innovative solutions that address customer needs and contribute to the overall success of our business.,