Brand Associate

Job Responsibilities

• Monitor and manage our brand reputation on online/review platforms and social media channels.
• Respond to customer reviews, comments, and inquiries in a timely and professional manner.
• Engage with customers to build positive relationships and encourage brand loyalty.
• Collaborate with the marketing team to develop strategies for increasing engagement and sales.
• Analyse customer feedback and provide insights to improve products and services to various internal departments
• Stay up-to-date with industry trends and best practices in ORM space.
• Utilize customer feedback to identify opportunities for sales growth and improvement.
• Track and report on key performance indicators related to online reputation and sales generation.
• Report process issues, identify trends, recommend improvements.
  

Skills

What we require (Desired Skills and abilities)

• Proven experience in customer service, brand reputation management, and sales generation.
• Excellent written and verbal communication skills.
• Strong understanding of online platforms such as Yotpo, Sitejabber, Trustpilot, and social media channels.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong analytical skills and attention to detail.
• Ability to work independently and as part of a team.
  

Experience

• Previous experience in customer service, social media management, or online reputation management is an advantage.
• Experience in design & printing is a plus
• Working knowledge of customer service software, databases and tools
• Excellent with excel
  

Educational Certifications