Branch Service In-charge

As a Branch Service In-charge at our branch in Thrissur, you will play a crucial role in ensuring exceptional customer service and efficient management of our service teams. Key Responsibilities: - Lead and manage branch service teams for timely and effective service delivery. - Oversee the installation, maintenance, and repair of home appliances and electronics. - Ensure adherence to service quality standards and maintain high levels of customer satisfaction. - Monitor inventory levels and spare parts availability at each branch. - Resolve customer complaints promptly and ensure satisfactory issue resolution. - Implement service process improvements and best practices. - Prepare and analyze service performance reports for presentation to senior management. - Train and mentor service staff to enhance their technical skills and knowledge. - Collaborate with the Head Office to align branch service operations with company objectives. Qualifications and Skills: - Bachelors degree in Engineering (Electronics, Electrical, or Mechanical) or equivalent. - Minimum 3 years of experience in a service management role, preferably in home appliances/electronics. - Proven leadership and team management skills. - Excellent communication, problem-solving, and customer service skills. - Proficiency in MS Office and service management software. - Willingness to travel across branch locations as required. In this role, you will be eligible for benefits such as cell phone reimbursement and internet reimbursement. This is a full-time, permanent position that requires in-person work at the Thrissur branch location.,