Branch Service Head

Roots Group of Companies

9 - 14 years

10 - 14 Lacs

noida new delhi

Posted:2 days ago| Platform:

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Skills Required

product quality service operations management branch service head team management customer satisfaction process improvement monitoring preventive maintenance service operations crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Service Operations Management
Plan and oversee day-to-day field service operations across regions.
Ensure timely installation, commissioning, preventive maintenance, and breakdown service support.
Develop and implement service policies, procedures, and standards.
Team Leadership
Lead and mentor field service engineers, supervisors, and technicians.
Set performance targets, conduct training programs, and ensure skill upgradation.
Monitor manpower utilization and optimize field coverage efficiency.
Customer Relationship Management
Build and maintain strong relationships with key customers.
Handle escalated complaints and ensure quick resolution.
Conduct customer satisfaction surveys and implement improvement actions.
Technical & Process Improvement
Provide technical guidance and support to service teams.
Collaborate with R&D and Production teams for product quality feedback and improvements.
Drive digital tools adoption for service reporting and monitoring.
Business & Financial Management
Control service costs and improve service profitability.
Monitor AMC (Annual Maintenance Contract) renewals and spare part sales.
Analyze service data to identify trends and prepare monthly performance reports.

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