Branch Sales Manager

Role Overview: As a Business Planning Manager, you will be responsible for allocating targets to individual SM/RO/RM, identifying possible challenges, and suggesting solutions. You will also plan for manpower and other resources required in the defined area to ensure monthly volume delivery as per defined budgets. Key Responsibilities: - Business Planning: Allocate targets by individual SM/RO/RM, identify possible challenges, and suggest solutions. Plan for manpower and other resources required in the defined area. Ensure monthly volume delivery as per defined budgets. - Maintain Business Parameters: Ensure timely completion of pending OTC/PDD and cheques in hand cases. Maintain portfolio quality at all times and support collections for early bouncing/early vintage portfolio. - Business Performance: Ensure monthly logins and disbursements. - Monitoring & Reviewing: Track daily business of branches on logins/stock/disbursal/legal/technical. Measure productivity and initiate corrective action. Work with risk/credit teams to ensure quality of business portfolio. Self-source when required to achieve branch targets. - Business Expansion & Growth: Add SPOCs to existing locations, hire resident Business Developer (BD). - Productivity & Cost Management: Oversee all branch procedures and processes. Monitor leads for quality sourcing and ensure quick conversion. - Business Channels & Onboarding: Identify and onboard performing DSA. Maintain good relationships with retail customers, builders, associations to generate business. - Channel Management & Market Mapping: Assist supervisor in market mapping and provide competitors information on business. - TATs & Customer Service: Create a culture of strong connect with customers. Manage customer service issues and liaise with supervisor for resolutions. - Building Team Connect: Build team for front line executive as per manpower budget. Support team in achieving Business Targets. Conduct customer PD/visits and support front line in distribution and sourcing channels - DST, Connector/Green Channel, DSA. - Knowledge of Key Policies & Compliance: Be knowledgeable of credit, compliance, HR policies, and drive effective implementation. Complete management assigned projects and ensure 100% integrity. - People & Learning: Build team capability. Provide training & development through huddles. Evaluate performance of field staff. Develop individual learning plans. Interact with team to forecast attrition/issues. Conduct regular training on Sales, Credit, KYC, AML, Mis-selling, Customer protection principles. Qualification Required: - Bachelor's degree in any discipline. (Note: No additional details of the company are provided in the JD),