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Kotak Mahindra Bank
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Branch Operations Manager-BRANCH BANKING-Service

Branch Operations Manager-BRANCH BANKING-Service

Kotak Mahindra Bank

3 - 7 years

5 - 6 Lacs

hyderabad

Posted:5 days ago| Platform:

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Skills Required

front office staff retail customer service orientation branch banking branch operations kyc compliance ro system auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Branch Operations Manager

Department Retail Liabilities - Branch Banking Location Hyderabad Reporting Relationship Branch Manager Grade Name Manager / Senior Manager Age Min 30 Max 38 Grade M3 / M4

Responsible for management of day-to-day operations of the branch.

Ensuring strict adherence to prescribed processes, audit and regulatory requirements.

Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request.

Branch Lobby and customer Queue management.

Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit.

Customer complains management and ensuring resolution of all complaints within TAT.

Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC
- MBA/Graduate

Job Requirements:

Minimum work exp. 3 years

Thorough overall understanding of banking

Customer service orientation

Ability to manage and motivate front office staff.

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