Kotak Mahindra Bank Limited logo

Branch Operations Manager-BRANCH BANKING-Service

3 - 5 years

0 Lacs

bhubaneswar odisha india

Posted:1 week ago| Platform: Foundit logo

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Skills Required

queue management customer service kyc

Work Mode

On-site

Job Type

Full Time

Job Description

Branch Operations Manager

DepartmentRetail Liabilities - Branch Banking
LocationHyderabad
Reporting RelationshipBranch Manager
Grade NameManager / Senior Manager
AgeMin 30 - Max 38
GradeM3 / M4

  • Responsible for management of day-to-day operations of the branch.
  • Ensuring strict adherence to prescribed processes, audit and regulatory requirements.
  • Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request.
  • Branch Lobby and customer Queue management.
  • Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit.
  • Customer complains management and ensuring resolution of all complaints within TAT.
  • Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC
    • MBA/Graduate

Job Requirements:

  • Minimum work exp. - 3 years
  • Thorough overall understanding of banking
  • Customer service orientation
  • Ability to manage and motivate front office staff.

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Kotak Mahindra Bank Limited logo
Kotak Mahindra Bank Limited

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