Branch Operations and Service Manager

Job Description

Job Description: Ensure TAT of Branch processing (Scrutiny / PID / Receipting / Issuance etc. ) Ensuring smooth processing at branch level by distributing load with in Team. Communicating the rejected proposals to Sales team for clearance. Daily proposal inward report. Responsible for driving all initiatives on e-Policy. PDA reconciliation. s Training & inductions. Co-ordinating Audits. Handling refund processing. Cover note Management. HO Requirement and Mail Reverts. Walk-in register maintenance. Deficiency Follow-up. QC and POZ Daily. Portal Issues Coordination. System Slowness Tracking. Agri Policy Servicing. Rights Management. Roles & Responsibilities: Web ID creation. Temp Receipt. Agency Licensing. Pre Policy Follow-up. NCB Recovery Letter. Endorsements. PDA reconciliation. TR Approvals. IT Calls and Bugs Requirement. Ensure Timely Dispatch and Archivals. Daily premium balancing and verification. MSO co-ordination & visit. Reconciliation of Floats & Temporary receipts. Weekly meeting with marketing team/partners. Online Payments. BG Recovery. BASS Attendance. Archival. Inter department co-ordination and Stakeholder Engagement. PIS Generation.