Branch Manager (Retail Banking) - Leading Private Sector Bank

Job Responsibilities

Achievement of Business Targets

• Achievement of Income and contribution targets
• Achievement of Incremental Current Account & Saving Account targets
• Cost to Income Ratio benchmark
• Cross Sell Products like Demat, Credit Cards, Mutual Funds, Insurance, Investment Advisory, and Assets etc.
• Ensuring Portfolio Growth
• Ensuring Cross Sell Ratio.

Program / Channel Management

• Managed program(Wherever Applicable)
• Ensuring Revenue generating roles Channel overall target achievement (Wherever Applicable)
• Ensuring HNW Portfolio Management and customer service (Wherever Applicable)
• Ensuring achievement of cross sell Ratio

Complains and Customer Management

• Ensure all components of the branch sales model function as per design and regulatory compliance.
• Complaints Handling .
• Process adherence (Sales/Audit/RISK/Operation)
• BRM - SQ rating
• Targeted growth of existing portfolio
• Attrition Control as confirmed for portfolio growth
• Percentage of depleted accounts
• TAT delays
• Effective resolution of complaints from Next Step & Talisma. Review and resolution of offsite ATM complaints
• Organising customer meets to solicit feedback on service and products
• Mystery Shopping Ratings
• Ensuring Contact Ratio
• Ensuring Cross Sell Ratio
• Review of all CRM and ensuring adherence and TAT.

People Management

• Staff Turnover
• Staff Motivation and morale
• Training - staff is exposed to skill based, product knowledge based and .
• Productivity of Coex/LSE on CASA/Demat/Credit Cards (A)
• Operational knowledge based training
• Staff productivity management

Review and Control

• Review vault /Vault& Key register, Monitor Physical verification of cash (Periodic).
• Audit Rating
• No frauds / Operational Errors .
• Review Suspense & Dummy accounts
• Ensure compliance with Banking rules, Regulations & Procedures
• Periodic review of progress vs. objectives
• Ensure clarity of Business objectives among staff
• Adherence of sales process.

Candidate//'s Profile:

• Minimum experience in years – 3 to 10 yrs
• Exposure to banking preferable

Educational Qualifications

• Any Graduation

Certifications:

• AMFI Certification(Optional)
• IRDA Certification(Optional)
• NCFM Certification (Optional)
• Internal Certification-NR Modules-(Optional)