Branch Manager

Role & responsibilities

Preferred candidate profile

The Branch Manager is responsible for overseeing the overall operations of the branch, including business development, sales, customer service, team management, compliance, and profitability. The role involves ensuring smooth day-to-day operations while driving growth and achieving branch targets.

Key Responsibilities:

1. Business Development & Sales

• Achieve branch sales and revenue targets.
  
• Develop new business opportunities and maintain strong relationships with clients.
  
• Drive cross-selling of products and services.
  
• Monitor market trends and competitor activities.
  

2. Operations & Customer Service

• Ensure efficient and smooth functioning of branch operations.
  
• Deliver superior customer service and resolve escalated issues.
  
• Monitor and improve service quality standards.
  

3. Team Management

• Recruit, train, and manage branch staff.
  
• Set performance goals and monitor team achievements.
  
• Motivate and guide employees for productivity and growth.
  

4. Compliance & Risk Management

• Ensure adherence to company policies, processes, and regulatory requirements.
  
• Maintain audit and compliance standards.
  
• Manage branch risks and ensure proper documentation and reporting.
  

5. Financial Management

• Monitor branch budgets, expenses, and profitability.
  
• Prepare periodic reports on sales, operations, and performance.
  

Key Skills & Competencies:

• Strong leadership and people management skills
  
• Business development and sales orientation
  
• Excellent communication and interpersonal skills
  
• Problem-solving and decision-making ability
  
• Knowledge of banking/financial products and operations (if applicable)
  
• Ability to work under pressure and meet deadlines