Branch Manager /Assistant Branch Manager/ Relationship Officer

Location:-

Position Overview:

We are looking for an experienced Branch Manager, Assistant Branch Manager, or Relationship Officer to join our team. This individual will play a pivotal role in driving business growth, ensuring operational efficiency, and delivering exceptional customer service. The ideal candidate will have leadership capabilities, strong operational management skills, and the ability to drive a customer-focused culture while adhering to compliance standards.

Key Responsibilities:

Business Growth & Development:

• Drive business growth by achieving all allotted targets and fostering a passion for excellence among employees.
• Actively participate in campaigns, special events, and login days to increase visibility and support business development.
• Conduct daily door-to-door marketing to enhance the branch's visibility and build brand recognition.
• Support the Manager/RM in organizing and conducting monthly customer meetings to build relationships and drive business.
• Foster healthy competition with high-performing branches to boost overall performance.
• Identify and implement successful business strategies from both internal and external sources to enhance operations and growth.
• Collaborate with the marketing team to plan and execute successful events and campaigns.
• Be adaptable and ready to undertake additional assignments as delegated by the CO/ZM/RM.

Operations Management & Compliance:

• Ensure compliance with safety, health, and business regulations within the branch.
• Uphold the company's standards of service and excellence to ensure the highest performance across all branch operations.
• Adhere to rules and regulations personally and encourage adherence among branch staff.
• Supervise Asst. Managers and staff in internal administration and customer service, ensuring efficient and courteous service.
• Mobilize business efforts and provide support to the Manager/RM to meet branch business goals.
• Assist the Manager in achieving budgetary targets, maintaining internal controls, and addressing audit irregularities.
• Step in and manage staff responsibilities during exigencies to ensure operational continuity.
• Ensure the highest level of customer service at the counter and resolve customer complaints swiftly and effectively.

Operational Procedures & Customer Service:

• Ensure compliance with customer instructions, including interest payments and other account-related requests.
• Adhere to standard operating procedures for gold loan sanctioning, ensuring proper documentation and security of loan documents.
• Follow KYC norms and ensure proper documentation during account opening procedures.
• Handle cash remittance and fund management tasks as required.
• Oversee the review and approval of vouchers, slips, cheques, control registers, and periodic returns as requested by the RM.
• Oversee overdue gold loan follow-ups and recovery, including issuing notices to defaulters.
• Ensure the quality of securities (gold ornaments) received against loans.
• Perform any other tasks as delegated by the RM, ZM, CO, or higher management.

Qualifications & Skills:

• Proven experience in branch management, customer service, or relationship management, ideally within the financial services industry.
• Strong leadership and team management skills, with the ability to inspire and lead employees.
• Knowledge of compliance regulations, financial products, and operational procedures.
• Excellent communication and interpersonal skills, with a customer-focused approach.
• Ability to multitask and manage operational processes while achieving business growth.
• Problem-solving skills and attention to detail, with the ability to handle sensitive issues effectively.