Posted:1 day ago|
Platform:
Work from Office
Full Time
Business
•Achieve contributed value targets set for the branch
•Ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet sales targets while controlling delinquencies and frauds
•Provide superior customer experience
•Manage TATs on credit & processing
•Minimize pre & post disbursal discrepancies Monitoring Performance
•Monitoring Branch performance in terms of key drivers i.e.
•Contributed Value.Volumes / Profitability / Expenses / Losses
•Employee Retention
•Employee Productivity
•Customer experience
•Monitor individual performance of each employee, continuously work to maximize productivity People Management
•Motivate and develop branch team
•Drive branch team to excel.
•Manage and mentor the team and keep attrition of branch staff low
•Conduct regular meeting with branch staff
•Provide open and honest feedback and ask for feedback.
HDB Financial Services
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