Branch Head

A bank branch head's job description (JD) includesoverseeing daily operations, managing and mentoring staff, and achieving sales targets to drive profitability. Key responsibilities also involve ensuring compliance with regulations, managing budgets, handling escalated customer issues, and implementing strategies to attract and retain clients. The role requires strong leadership, financial acumen, customer service skills, and a deep understanding of banking policies and market trends.

Key responsibilities

• Operational Management:

  Oversee all daily branch activities to ensure smooth and efficient functioning.

• Staff Management:

  Lead, train, and motivate branch staff to improve performance and customer service, and conduct performance evaluations.

• Sales and Business Growth:

  Develop and implement strategies to meet or exceed sales targets, grow the customer base, and increase revenue.

• Financial Oversight:

  Manage the branch budget, monitor financial performance, and analyze reports to control costs and improve profitability.

• Customer Relationship Management:

  Ensure excellent customer service, handle escalated complaints, and build and maintain strong relationships with key clients.

• Compliance and Risk Management:

  Ensure the branch adheres to all company policies, industry standards, and banking regulations.

Required qualifications and skills

• Proven experience in a management or leadership role, preferably in the banking sector.
• Strong leadership, communication, and interpersonal skills.
• Excellent understanding of banking operations, products, and services.
• Financial acumen and experience with budgeting and financial analysis.
• Customer-centric mindset with strong problem-solving abilities.
• Proficiency with relevant software and financial management tools.
• Ability to work under pressure and meet deadlines.