Branch Collections Manager

As a Team Leader in the collection department, your primary responsibility will be to manage and lead a team of callers to ensure productivity and achieve collection targets. You will be required to develop and implement effective collection strategies to maximize recovery rates. Monitoring the team's performance, providing constructive feedback, and conducting regular training sessions to enhance efficiency will also be part of your role. It will be important for you to ensure that all team members adhere to DRA certification standards, company policies, and regulatory guidelines while engaging with customers in a professional and empathetic manner. Additionally, you will be responsible for preparing and presenting collection performance reports to senior management. To be eligible for this position, you should have a minimum of 2 years of experience in collections with proven leadership skills in managing teams. Strong communication, leadership, and organizational skills with a focus on achieving results are essential. Immediate joiners are preferred for this role. In return, we offer a competitive salary ranging between 25,000 and 35,000 (Net Take Home), a dynamic work environment that fosters professional growth, and the opportunity to contribute to a rapidly growing fintech company.,