264 Bpo Training Jobs - Page 11

Site/Operating Center-wide L&D operations for all programs & clients Candidates from Telecom process background would be preferable Should be working as Training Lead or AM on papers Excellent Communication Skills Flexible with US Shifts

Role & responsibilities: Key highlights of the role are listed below (purely indicative and not limiting): This position would include the mentioned set of responsibilities but not limited to: 1. Designing and delivering training programs for contact centre agents. 2. Preparing reports and analyzing data to assist management as they determine contact centre goals. 3. Evaluation Agent Performance and provide feedback to improve agent skills. Provide learning / coaching and taking corrective action, if necessary. 4. Observing the daily operations of contact centre employees, identify operational issues and identifying / suggesting possible areas of improvement. 5. Ensuring employees keep up th...

Roles and Responsibilities Design and Delivery of Training programs for our Sales team and follow up of development goals to ensure that actual transformation happens. Able to influence our Team Leaders to train our sales/presales frontline staff and enable them to better execute their duties by sharpening their skills. On job training/Induction training at regular intervals. Conduct Training need and analysis and prepare training calendar for the entire team. Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions. Trainers must be capable of counseling and coaching and improve. performance...

Team Lead Process- Trainer- International Voice only Medical billing Excellent communication skills. Excellent interpersonal and customer service skills BPO Experience only- VOICE Shift- Rotational (24*7)- US

Roles and Responsibilities Design and deliver training programs for new hires, focusing on product knowledge, soft skills, and process orientation. Develop and maintain training materials, including presentations, manuals, and online resources. Conduct regular performance evaluations to identify areas of improvement for employees' skill development. Collaborate with team members to resolve issues related to product quality, customer satisfaction, or employee performance. Provide coaching sessions to improve communication skills among team members. Desired Candidate Profile 1-6 years of experience in BPO industry with expertise in KPI analysis (KPI), OJT (On-the-job training), TNA (Training N...

Training Manager Job Description: About the Role We are looking for an experienced Training Manager to join our Learning and Development team. As a Training Manager, youll lead a team of trainers who deliver training programs on a variety of topics. Your work will impact Operations with every batch of trainees. You will be expected to improve agent capability by ensuring each training program achieves its learning objectives, while driving operational efficiency across various programs. You will also be involved in coaching, training, and managing all levels in a fast-paced environment. The area of responsibility for this role is wide-ranging and thus requires thorough knowledge of various c...

About AIonOS Artificial Intelligence on Operating Systems AIonOS is pioneering the shift towards building AI-Native enterprises. Our proprietary Products and Solutions seamlessly integrate AI into core business functions, ensuring real-time decision-making, workflow automation, and data-driven insights. Unlike traditional IT solutions that require extensive restructuring, our AI offerings effortlessly blend with existing enterprise systems , reducing adoption friction while maximising impact. What sets AIonOS apart is its industry-specific approach, such as sectors like travel, transport, logistics, hospitality, telecom, and healthcare, where AI-driven efficiencies unlock higher revenue and ...

Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities Accountable for achieving individual training performance metrics Support and partner w...

Hiring: Call Center Trainer (Female Only) Location: Unnao, Lucknow Organization: Chandigarh University Salary: 35,000/month Working Days: Monday to Saturday Position: Call Center Trainer Admissions We are hiring an experienced Trainer to coach our Admission Counselors on university courses, admission processes, and tools like CRM & LeadSquared . Key Responsibilities: Train counselors on all UG/PG courses , eligibility, and admission flow Provide hands-on training on CRM systems (LeadSquared) and call handling Conduct role plays, mock calls, and give performance feedback Deliver refreshers & track counselor progress Requirements: 2–3 years’ experience as Trainer in BPO Sales or Education sect...

Profile - Process Trainer Location - Noida Salary - upto 6.5 LPA Qualification - Any Graduate Experience - 1-3 Year Contact us - Rahul Aryan (HR) - 9315128616 (Call/whatsapp)

Process- Trainer- International Voice only Medical billing Excellent communication skills. Excellent interpersonal and customer service skills BPO Experience only- VOICE Shift- Rotational (24*7)

Should have exp. in international process training for BPO in customer service Monitor new employee training Design&develop training materials as required for coaching purpose Aware of all training related metrics ie;TNA,TNI,throughput and many more Required Candidate profile Min. 2 years of experience total 2 years exp as a Trainer on papers in a BPO company Open to work in rotational shifts Aware about TNA&TNI process Excellent Communication & presentation skills

Were Hiring: Sales Trainer Elevate Sales Excellence in BFSI Are you a seasoned Sales Trainer with proven expertise in Banking, Financial Services & Insurance (BFSI)? Love transforming potential into performance? We're seeking a dynamic professional who can energize new hires, inspire teams, and create meaningful training experiences. Role Highlights:- Conduct engaging New Hire Orientation Programs with certification Deliver On-the-Job Training for the first 90 days & monitor productivity Impart in-depth knowledge of products, policies & processes Audit DIP calls & share actionable feedback Upskill Sales Executives with focused Upsell sessions Motivate high-vintage, low-performing employees V...

We are looking For Training Manager to lead/enhance the training function for E-Commerce Voice Process The ideal candidate will be responsible for designing, implementing, managing training programs to improve agent performance HR Deeksha 7697428237 Required Candidate profile 9 years of exp in BPO Industry At least 1 years On Paper Exp. in a Training managerial or leadership role Excellent communication, presentation & management skills E-Commerce Exp will add advantage.